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Atlantis IT Group
ServiceNow ArchitectAtlantis IT Group • Toronto, ON, CA
ServiceNow Architect

ServiceNow Architect

Atlantis IT Group • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

We are seeking a highly skilled and visionary ServiceNow Architect with deep expertise in Proactive Service Experience (PSE), Order Management for Telecommunications (OMT), and Hardware Asset Management (HAM) modules. The ideal candidate will bring a strong background in the telecommunications industry, with a solid grasp of TM Forum (TMF) frameworks, B2B telco processes, and API integration best practices. This is a strategic role focused on designing scalable, secure, and high-performing ServiceNow solutions that align with telco business models.

Key Responsibilities

  • Lead the architecture and design of ServiceNow solutions across PSE, OMT, and HAM modules
  • Translate telco business requirements into scalable ServiceNow configurations and workflows
  • Collaborate with cross-functional teams to ensure seamless API integrations with external systems
  • Develop and maintain technical documentation, including architecture diagrams, integration specs, and configuration guides
  • Ensure alignment with TMF standards and telco B2B operational models
  • Provide technical leadership and mentorship to development teams
  • Conduct architecture reviews, performance tuning, documentation and solution optimization
  • Stay current with ServiceNow platform updates and industry trends, especially within the telco space

Required Qualifications

  • 8+ years of experience in ServiceNow platform architecture and implementation
  • Proven expertise in PSE, OMT, and HAM modules
  • Strong understanding of telecommunications frameworks such as TMF, and telco B2B business processes
  • Hands-on experience with REST/SOAP API integrations, web services, and data exchange protocols
  • Excellent documentation skills with the ability to produce clear, concise technical artifacts
  • Architect-level certifications in ServiceNow (e.g., Certified Technical Architect, Certified Master Architect) preferred
  • Experience working in Agile environments and DevOps practices
  • Strong communication and stakeholder management skills

Preferred Skills

  • Familiarity with telco OSS/BSS systems
  • Experience with ServiceNow App Engine and custom application development
  • Knowledge of ITIL, eTOM, and other telco operational standards
  • Bilingual (English/French) is a plus for Montreal-based candidates

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting
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ServiceNow Architect • Toronto, ON, CA

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