Quality and Risk Specialist

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Job Description

The Specialist, Quality & Risk will act as a subject matter expert on matters relating to quality and risk and work closely with internal and external stakeholders to help achieve and sustain improvements in the larger quality domain. The successful candidate will employ a range of process improvement, facilitation and project management methodologies to improve the delivery of safe and high‑quality care and services.

We are looking for: A full‑time, permanent Quality and Risk Specialist

Hours of Work: 34‑hour work week. Monday to Thursday 8:30 to 4:30 pm and Friday 8:30 am to 3:30 pm. This is a hybrid role.

Reports to: Manager, Quality and Performance Improvement

Responsibilities

Quality Improvement

• Utilize quality improvement tools and organizational framework to assist departments in the identification of gaps and challenges.
• Lead teams in the development, implementation, and monitoring of solutions by employing quality and process improvement methodologies.
• Perform quantitative and qualitative analyses to help identify trends and opportunities and monitor ongoing operations and improvements.
• Develop training, education and communication materials as needed.
• Launch quality improvement initiatives related to risk, engagement, and satisfaction.
• Lead the organization’s preparation for the Accreditation Canada survey and oversee continuous quality and cultural improvements following the assessments.

Client and Caregiver Engagement

• Assist with the development, implementation and monitoring of engagement strategies.
• Support the agency's survey program by developing a client and caregiver survey strategy, analyzing the results, and identifying opportunities for improvement.
• Support the monitoring and theming of client and staff risk and safety events, client complaints, and compliments.
• Support related internal and external risk and safety event and client complaint reporting.
• Support the management and ongoing refresh of policies and procedures.
• Assist with privacy, risk and other agency required audits.

Risk, Health and Safety Management

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures.
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well‑being
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Being actively involved in the improvement of the reporting system to prevent future reoccurrences.
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
• Facilitating the planning discussion in the preparation stage prior to disclosure, with the goal of enabling a supportive and effective conversation.
• Promoting a culture of safety by being responsible for encouraging blame‑free reporting.
• Investigating adverse events by performing a root cause analysis and gathering all relevant information as it pertains to the event.

Qualifications

• Completion of post‑secondary education in health sciences, health informatics, science or other related discipline preferred.
• 2+ years of relevant work experience, experience in a health care environment.
• Experience in quality and process improvement methodologies such as Lean and the Model for Improvement.
• Experience using data (i.e., Excel, PowerBI) to inform decision‑making.
• Ability to work independently and take initiative.
• Organized and able to handle multiple projects and priorities in a professional and timely manner with priority setting and workload management skills.
• Strong analytical, problem‑solving, decision‑making, critical thinking, and implementation skills.
• Ability to introduce and manage change, new concepts, best practices and skills development.
• Demonstrated facilitation skills.
• Excellent oral, written, and interpersonal skills, with the ability to collaborate and build strong relationships with a wide variety of stakeholders.
• Proficiency with Excel, Word, PowerPoint and Access applications.

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