Retail Store Manager

Job title: Retail Store Manager

Location: Downtown Toronto, Ontario M5T 1X3

Employment: Full Time, Permanent

Department: Umbra Retail Concept Store

Reports to: VP, Design

Salary: Competitive Compensation/ Benefits

About Us

We’re Umbra – a leading global design company, creating original, modern, casual, and affordable designs for every room in the home. Privately owned in Canada with over 45 years of industry experience, our products are sold in over 120 countries. We are a rapidly growing entrepreneurial organization driven by innovation, speed, and teamwork. We thrive on building strong customer relationships, developing strategic partnerships, and delivering value-driven solutions.

Is this you?

Are you passionate about building and leading a retail sales team? Can you see yourself as an Umbra Brand Ambassador for original design?

Your Mission:

To manage a trendy design-forward concept store located in downtown Toronto! This role works with cross-functional teams at Global Headquarters to ensure smooth store operations and new product launches while maintaining high customer service standards to achieve targeted productivity and profitability.

Here’s what makes you successful at Umbra…

• Entrepreneurial Spirit
• Can-Do Attitude
• Curiosity
• Street Smarts
• Team Player Mentality

What you’ll do to be successful in this role…

Manage Store Operations:

Support all aspects of daily store operations including opening and closing procedures, scheduling associates and managing bi-weekly payroll. Oversee inventory management, including store orders, stock replenishment, and maintaining adequate levels of store supplies. Ensure accurate handling of cash processes such as petty cash and cash envelopes. Maintain organized and functional back-of-house areas including stockroom and breakroom. Coordinate incoming and outgoing mail, monitor store communications (voicemail, main contact channels), and ensure store information such as operating hours and systems (e.g., POS, Google listings) are kept up to date.

Drive Sales:

Develop and implement sales strategies and effective action plans to increase sales. Monitor performance through Shopify reports and internal sales trackers, identifying opportunities to improve results. Partner with Marketing to maximize store potential through execution of in-store events, promotional initiatives (e.g., Design Deal of the Week), and development of social media and customer outreach efforts such as sneak peek communications.

Build a Winning Team:

Recruit, train, and motivate retail associates. Lead onboarding processes including delivering store training programs and maintaining welcome packages for new hires. Ensure team compliance and foster continuous development. As a Brand Ambassador, demonstrate leadership and promote a positive brand image by upholding Company goals and values while building a strong, engaged team culture.

Deliver Great Customer Service:

Coach and develop retail associates to provide the highest level of customer service while creating a friendly, professional shopping atmosphere. Ensure the team is knowledgeable on products, promotions, and brand standards to enhance the overall customer experience.

Report on Metrics:

Analyze and report on key business metrics including transactions, sales performance, merchandise trends, and store productivity using tools such as Shopify and internal tracking systems. Provide insights on top and bottom sellers, pricing, and customer behavior to support business decisions and continuous improvement.

Maintain Standards:

Maintain and enforce strong visual merchandising and operational standards including merchandise presentation, window displays, signage, and overall store cleanliness. Conduct regular health and safety inspections and ensure compliance with company policies and procedures. Oversee general store upkeep, including maintenance of in-store fixtures and equipment, and uphold loss prevention practices to protect company assets and ensure a safe environment for both customers and staff.

What you’ll bring…

Retail Business Savvy:

Solid business acumen with excellent time management and organizational skills; strong knowledge of Microsoft Office and POS systems and understanding of scheduling systems and sales analytics are necessary; well-developed visual merchandising skills required.

Strong Sales Skills:

Demonstrated ability to achieve sales targets through customer engagement and employee development with a passion for retail, home fashion and trends.

Leadership and Team-Building Skills:

Lead by example, performing all aspects of retail store work including executing tasks on the sales floor and in the back room; able to stand, walk and lift approximately up to 20 lbs./10 kg as required by business demands; flexible and available to work weekends and evening shifts; strong track record of recruiting, building and retaining a high-performing retail sales team; resourceful with a dynamic and energetic personal style.

Communication and Interpersonal Skills:

Well-developed communication, interpersonal, problem-solving, and decision making skills; polished professional presentation and easily adaptable to different situations in a fast-paced retail environment.

Suggested Education:

Retail Management or Business-related post-secondary education is preferred.

Preferred Experience:

4-6 years' progressive retail/boutique/store management experience including managing a retail sales team and working alongside an owner/operator are preferred

What we offer

A fast-paced, collaborative studio environment where designers work closely across teams and disciplines. Umbra values curiosity, efficiency, and thoughtful execution.

We offer competitive compensation, incentive programs, group benefits and RRSP, continuous learning opportunities, an on-site gourmet café, full gym facilities, and a design-driven culture with global reach.

We’re Umbra …A leading global design company, inspired and driven to perform

We share a vision of creating original, modern, casual and affordable design for every ...

Hiring Process

• Vacancy Status: Existing Vacancy
• Use of Al: Umbra may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace human decision-making. All hiring decisions ...
• All candidates will be notified within 45 days of their final interview.

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