Talent.com
TWO MEN AND A TRUCK®
P/T Customer Service RepresentativeTWO MEN AND A TRUCK® • Toronto, ON, CA
P/T Customer Service Representative

P/T Customer Service Representative

TWO MEN AND A TRUCK® • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Job Description

The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.

Job Responsibilities

  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
  • Complies with federal, provincial, and local legal requirements when scheduling moving services and staff
  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
  • Prepares all move-related paperwork and documents on a daily basis
  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
  • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
  • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
  • All other duties as assigned

Job Requirements

  • High school diploma or post graduate is preferred
  • A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK or moving industry experience is preferred
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Etobicoke, Ontario. The employer at this location is Wheeler Moving Inc.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Truck Transportation

Referrals increase your chances of interviewing at TWO MEN AND A TRUCK® by 2x

Get notified about new Customer Service Representative jobs in Etobicoke, Ontario, Canada.

#J-18808-Ljbffr
Create a job alert for this search

P/T Customer Service Representative • Toronto, ON, CA

Similar jobs

Customer Service Representative

TEEMA Solutions GroupToronto, ON, CA
Full-time

Are you highly organized, detail‑oriented, and eager to support a fast‑paced insurance team? Do you thrive in a collaborative environment where your administrative skills help drive business succes... Show more

 • Promoted

Customer Service Representative in Healthcare

iHealth Solution LtdToronto, ON, CA
Full-time

Elevate your career as a Customer Service Representative focused on client interactions.Deliver accurate support and information to strengthen customer relationships.Your primary responsibilities i... Show more

 • Promoted

Customer Service Representative - Amico Corporation

Amico CorporationRichmond Hill
Full-time

Customer Service Representative – Amico Corporation.Amico Corporation is a fast‑growing global leader in the design and manufacturing of cutting‑edge medical equipment.Based in Richmond Hill, Ontar... Show more

 • Promoted

Technical Customer Service - Plumbing Parts - C$50,000 - C$55,000 A Year

Wolseley CanadaToronto, Canada
Full-time

Responsible for handling customer inquiries via mail, phone, and in-person, providing product information, resolving complaints, and tracking order activity to ensure customer satisfaction. Show more

 • Promoted

Customer Service Representative

TTM TechnologiesToronto
Full-time +1

Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer.RF) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boa... Show more

 • Promoted

Customer Service Representative

Fuji SprayToronto
Full-time

Fuji Spray is a global leader in paint spray systems and spray guns.With over 40 years in business, we are trusted by professionals and serious DIYers worldwide in woodworking, automotive refinishi... Show more

 • Promoted

Customer Service Representative

Municipal Group of CompaniesGoodwood
Full-time +1

Halifax C&D Recycling, part of the Municipal Group of Companies, is currently seeking a bright individual for the permanent, full-time position as a Customer Service Representative to join our oper... Show more

 • Promoted

Bilingual Customer Service Representative - C$55,000 A Year

KellyMarkham, Canada
Permanent

Seeking a bilingual (French/English) Customer Service Representative for a permanent, on-site role in Markham, ON, handling customer inquiries, investigations, and issue resolution.Requires 2 years... Show more

 • Promoted

Customer Service Representative

Pierre StrandToronto, ON, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Customer Service Representative

Menvos HR ConsultingToronto
Full-time

Handle inbound and outbound customer calls.Respond to emails and chat inquiries.Resolve customer complaints and elevate issues when necessary.Maintain records of customer interactions.Provide infor... Show more

 • Promoted

Customer Service Representative

Genuine Parts CompanyToronto
Full-time

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.Responds to basic customer inquires regard... Show more

 • Promoted

Customer Service Representative

Dexter Construction Company LimitedGoodwood
Full-time +1

Halifax C&D Recycling, part of the Municipal Group of Companies, is currently seeking a bright, individual for the permanent, full-time position as a Customer Service Representationt to join our op... Show more

 • Promoted

Customer Service Representative (CSR)

R.G. Henderson & Son LimitedMarkham
Full-time +1

R G H Commercial Equipment Service.Customer Service Representative.RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto... Show more

 • Promoted

Customer Service Representative (1 Year Contract)

BGIS Global Integrated Solutions LimitedMarkham
Full-time

Customer Service Representative (1 Year Contract).At BGIS Sustainable Cleaning Solutions, we are dedicated to providing environmentally responsible and high-quality cleaning services.Our mission is... Show more

 • Promoted

Customer Service Representative (Onsite)

AlleguardToronto, ON, CA
Full-time

Come join a leader in Protective Foam Solutions! At Alleguard, we’re built from the ground up to expand and shape our customer’s businesses.We understand the diversity of challenges that customers ... Show more

 • Promoted

P/T Customer Service Representative

TWO MEN AND A TRUCK®Toronto
Full-time

The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all.Acts as the first point of contact... Show more

 • Promoted

Customer Service Representative (Track And Trace) - $40,000 - $43,000 A Year

Quarterback TransportationEast York, Canada
Full-time

The Customer Service Representative will track orders, provide customer support, and manage data. Show more

 • Promoted

Retail Customer Service Representative - C$90,000 - C$110,000 A Year

The BrickNorth York, Canada
Full-time

Customer Service Representative needed to respond to customer inquiries and offer solutions.Requires strong customer service skills and the ability to multitask. Show more

 • Promoted

Customer Service Representative

Inspire Direct MarketingToronto
Full-time +1

Customer Service Representative.Quit your day job, come help us save the world!.If you are a mature sales or call centre agent, come join our team of professional fundraisers to elevate your career... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareToronto, ON, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more