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Insight Global
Customer Success SpecialistInsight Global • Toronto, ON, CA
Customer Success Specialist

Customer Success Specialist

Insight Global • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Overview

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00/yr - CA$80,000.00/yr

Direct message the job poster from Insight Global

Responsibilities and qualifications

  • 3+ years of experience in a customer success, account management, or a client-facing role
  • Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
  • Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
  • Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
  • Strong Excel skills including pivot tables and VLOOKUPs to track client data
  • Highly organized and proactive, with a track record of managing multiple accounts simultaneously
  • Ability to collaborate with cross-functional teams

Nice to Have Skills & Experience

  • Background in an agency environment
  • Prior experience as an account executive or account manager role
  • Understanding of agency workflows, design principles and the customer lifecycle

Job Description

Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.

This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Business Development and Customer Service
  • Industries: Technology, Information and Media

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Customer Success Specialist • Toronto, ON, CA

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