Business Operations Manager

Join Our Journey: Business Operations Manager

Department: Operations

Reports To: Director

About Us

Elim Solutions Inc. is a dynamic and innovative company dedicated to providing comprehensivebusiness solutions across a wide range of industries. With a strong focus on delivering tailoredservices,we specialize in IT consulting, software development, and strategic business consulting.Our team of experienced professionals is committed to helping businesses optimize operations,drive growth, and enhance efficiency through cutting-edge technology and insightful strategies.At Elim Solutions Inc., we pride ourselves on delivering results-driven solutions that align withthe unique needs and goals of our clients.

At Elim Solutions Inc., we believe that our people are our greatest asset.Our mission is to provide innovative business solutions that help companies grow, optimize theiroperations,and thrive in an ever-evolving marketplace.

We are committed to fostering a culture of collaboration, innovation, and integrity. Our team workstogether, supporting one another to achieve collectivesuccess while embracing diverse perspectives and ideas. We encourage open communication, creativity,and continuous learning, offering our employeesthe opportunity to grow both professionally and personally.

At Elim Solutions Inc., we value accountability, customer-centricity, and a strong sense ofownership over our work.We believe in creating an environment where everyone has the opportunity to make a real impact.Whether you're working with clients, developing new technologies, or improving internal processes,your contribution matters here.

If you're looking for a place where you can challenge yourself, work with passionate professionals,and grow in a supportive,inclusive environment, Elim Solutions Inc. could be the perfect fit for you.

Join us and help shape the future of business solutions!

Job Summary

We are seeking a strategic and results-driven Business Manager to oversee and drive operationalexcellence across our organization.The ideal candidate will have a strong foundation in business management, with a cross-functionalunderstanding of professional service practices,KPI and performance metrics, finance, and core business operations.This role requires a blend of analytical thinking, leadership, and business acumen to aligndepartmental goals with broader organizational strategy.

Key Responsibilities

Cross-Functional Team Leadership

• Lead and support teams across Project Management, Implementation, Product,Documentation, and Development to ensure alignment, execution, and operationalexcellence.
• Foster interdepartmental collaboration and ensure clear communication across teams.
• Provide guidance and coaching to team leads and supervisors.

Project & Delivery Oversight

• Oversee delivery of client and internal projects, ensuring scope, timelines, and qualitystandards are met.
• Implement and refine project governance and delivery frameworks (e.g., Agile,Waterfall).
• Track project KPIs, risks, and resource allocation.

Strategic Planning & Performance Metrics

• Develop and track key performance indicators (KPIs) aligned with business goals.
• Identify process improvements and lead strategic initiatives to improve delivery,efficiency, and customer outcomes.
• Support quarterly and annual planning cycles, resource forecasting, and performancereviews.

HR & People Operations

• Partner with HR on team structure planning, recruitment, performance management, andtalent development.
• Help define roles, set individual and team KPIs, and support leadership in performancereviews and development plans.

Finance & Budget Support

• Collaborate with finance on budgeting, tracking departmental spend, and optimizingcost-efficiency.
• Monitor team utilization rates, project profitability, and revenue contribution ofservice functions.
• Work closely with Sales and Customer Success to align scope, delivery capacity, andexpectations.
• Support pre-sales activities such as proposal development, resource estimation, andtransition planning.
• Ensure strong feedback loops between clients, delivery, and product teams.

Administrative Oversight

• Manage and streamline day-to-day administrative operations to ensure smooth internalworkflows and adherence to company policies.
• Oversee office facilities management, procurement, vendor relationships, and generaladministrative support services.
• Maintain and update internal documentation, procedures, and records to ensureorganizational compliance and readiness

IT Infrastructure and Systems Support

• Oversee the company's IT infrastructure, ensuring systems are secure, reliable, andscalable to support business needs.
• Coordinate with internal IT teams or external providers for hardware and softwareprocurement, license renewals, asset management, and troubleshooting support.
• Develop and maintain IT policies (e.g., acceptable use, data security, backup, accesscontrol) and ensure compliance across departments.

Insurance Monitoring and Risk Management

• Monitor and maintain all company insurance policies, including but not limited togeneral liability, professional liability, cyber liability, and property insurance.
• Liaise with brokers and insurers for renewals, claims management, and policyadjustments.
• Ensure all employees and assets (e.g., laptops, equipment) are properly covered anddocumented.
• Track coverage limits and alert management of upcoming renewals or compliancerequirements.

Vendor and Contract Management

• Negotiate and manage contracts with service providers, including IT vendors, officesuppliers, insurance brokers, and facility maintenance providers.
• Monitor service level agreements (SLAs) and ensure vendor performance meets operationalstandards.

Qualifications

Education

• Bachelor’s degree in Business Administration, Management, Finance, or a related field. AMaster’s degree or MBA is a plus.

Experience

• A minimum of 5 years of experience in business management, operations, or a comparablerole is required, ideally within a professional services and/or SaaS environment.
• Strong understanding of financial statements, budgeting, and performance metrics.
• Demonstrated track record of improving processes, reducing costs, and enhancing overallbusiness performance.

Skills

• Excellent leadership, communication, and interpersonal skills.
• Proficient with software tools for financial reporting, project management, andcommunication.
• Ability to manage multiple priorities in a fast-paced environment while maintainingstrong attention to detail.
• Demonstrated critical thinking and problem-solving skills, with an ability to implementprocess improvements effectively.
• Analytical mindset with the ability to solve complex problems and make data-drivendecisions.
• Advanced knowledge of business operations, budgeting, and financial reporting.
• Exceptional verbal and written communication skills, with the ability to articulateexpectations clearly and hold oneself and others accountable.
• Ability to communicate effectively with senior leadership, department managers, andstakeholders, fostering transparency and accountability.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and business managementsoftware.
• Experience with CRM, ERP, and/or other business management systems is a plus.
• Proficient in project management software and tools (Smartsheet, Jira and Confluence).
• Proficient using communication tools like Slack and Zoom for team collaboration andvirtual meetings.

Certifications

• Project Management Professional (PMP) or similar certification is a plus
• Lean Six Sigma or other process improvement certifications is a plus

Why You’ll Love Working Here

• Competitive pay and benefits, sure, but also a culture that truly supports work-life balance.
• Opportunities for professional growth, but also for personal connections.
• A work environment where passion for excellence and customer appreciation are shared by allemployees.

Elim Solutions uses only established, reputable, andquality recruitment agencies that follow strict recruitment processes. When Elim Solutions recruitsdirectly, communication will always originate from the ElimSolutions.ca domain andno other.

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