Product Manager

Description

Position at Resolver As the Product Manager for our Security & Investigations or GRC domains, you'll combine a business analyst skill set with classic product management, AKA you'll get to be creative with new solutions and carry out complex configurations! Most of all, it requires a passion for making a great product. You will have autonomy ensuring the application is highly functional, complete and efficient to deliver and support, and is loved by customers!About Resolver:Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!What you’ll be doing:Product Product Knowledge & Strategy (20%)

• Become the Subject Matter Expert (SME) for your product or application, as well as the customers who use it. Develop a good understanding of customer personas, market dynamics, and how the product addresses user needs and pain points. ·
• Stay aligned with divisional and company-wide goals, ensuring product initiatives are clearly mapped to strategic objectives and deliver measurable value. ·
• Champion the product and divisional strategy by effectively communicating how individual features and initiatives contribute to broader business outcomes. · Contribute to product strategy at both the product/application and divisional levels, offering insights that shape roadmaps and prioritization decisions.

Measures of success:

• Clear understanding and articulation of the cascade from business objectives down to features that solve customer problems and plans and prioritizes work that deliver to these. Expert in how the product or application works and how it meets customer needs.

Product Delivery (50%)

• Identify and prioritize problems or opportunities using customer insights, data analysis, and a defined prioritization framework to ensure focus on the most impactful problems.
• Collaborate with stakeholders to explore and clearly define problems, desired outcomes, success metrics, and the scope of investment required for each initiative.
• Develop and maintain user personas to guide solution design and ensure alignment with real customer needs and behaviors.
• Partner with R&D and Design teams to evaluate solution options, break down initiatives or features into value-driven milestones, and ensure feasibility and alignment with strategic goals whilst being the voice of the customer.
• Validate outcomes by measuring whether delivered features meet customer needs and achieve the intended success metrics, iterating as needed.
• Ensure product documentation and monitoring are up to date, enabling transparency, knowledge sharing, and continuous improvement.

Measures of success:

• Backlog is properly groomed and prioritized. Working closely with development, the whole delivery team is aligned on outcomes and measures of success. We maximize the value generated through development efforts by delivering increments of value and driving feature uptake.

Value Optimization (30%)

• Collaborate with cross-functional teams - including engineering, design, marketing, and customer success - to ensure new features and initiatives deliver maximum business value. ·
• Continuously evaluate customer feedback and usage data to identify opportunities for iteration, enhancement, or optimisation of existing features.
• Track and report on product/feature performance, clearly articulating how product outputs track against success metrics and contribute to divisional and broader business outcomes.

Measures of success:

• Clearly articulates how Product features and initiatives have delivered business value. Value is derived from Product Deliverables faster and we understand who is using our features and how. We recognise when to iterate and when not to

What you will bring:

• 4 + years of related experience in a SaaS environment.
• Must have successfully implemented AI into a SaaS product and brought it to market.
• Experience in B2B software.
• Evidence of your portfolio of products that you have brought to market.
• Demonstrated success in product management and experience with customer facing.
• Nice to have - University degree in Business, Engineering, Computer Science or similar discipline/or equivalent.
• Excellent verbal/written skills.
• Proven ability to learn and adapt.

What we’ll give you in return:Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5%
• Flexibility & trust – We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested?If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at