IT Business Systems Analyst, Insurance Technology

Join our Insurance Technology Team! In this role youll translate complex insurance product rules into accurate reliable calculation engine specifications. Youll collaborate with product experts engineers and analysts in a fast paced agile environment to ensure our calculations are accurate efficient and well-documented.

Position Responsibilities:

• Collaborate with business partners and technical teams to clarify objectives and capture requirements.
• Analyze insurance product requirements and translate them into calculation logic.
• Build and implement test plans to confirm calculation accuracy.
• Investigate and resolve calculation defects working closely with engineers to retest and validate fixes.
• Maintain concise accurate and reusable documentation across products and projects.
• Identify and implement process improvements that increase calculation accuracy and delivery efficiency.
• Support production applications by analyzing calculation issues and recommending solutions.

Required Qualifications:

• 5 years proven track record as a business analyst in insurance financial services or a similar environment.
• Solid grasp of insurance product calculations and/or illustration systems.
• Strong analytical and problem-solving skills with confidence working with numbers and logic.
• Clear and effective communication skills - written and verbal to interact with diverse audiences.
• Demonstrated ability to detail requirements and outcomes clearly and accurately.
• Experience learning new tools and systems quickly and applying them in a business context.

Preferred Qualifications:

• Good interpersonal skills with the ability to lead competing priorities and delivery on schedule.
• Proficiency with spreadsheets and familiarity with programming concepts.
• Familiarity with operating in an Agile environment within a multi-functional squad.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Toronto Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86100.00 CAD - $136100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1