Talent.com
GoodLife Fitness
Member Experience AdvisorGoodLife Fitness • Toronto, Ontario
Member Experience Advisor

Member Experience Advisor

GoodLife Fitness • Toronto, Ontario
11 days ago
Salary
CA$21.54 hourly
Job type
  • Full-time
Job description

canfitpro – Member Experience Advisor

About canfitpro

canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Our passion is our purpose - canfitpro inspires fitness as a desired career and lifestyle to create positive change in the lives of others.

Who is a Member Experience Advisor?

What will you be doing?

  • Determine member needs, educate and introduce solutions
  • Identify and assess customer’s needs to achieve client satisfaction and retention
  • Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
  • Generate sales from inbound and outbound calls and offer up-sell opportunities
  • Meet personal/team sales targets and call handling quota
  • Build sustainable relations of trust through open and interactive communication
  • Provide accurate and complete information
  • Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
  • Maintain knowledge of company products, services and events in order to promote course and event registrations
  • Inbound and outbound call centre experience is an asset

Do you have what it takes?

  • A High School diploma and/or some university or college education
  • Computer skills including MS Word, MS Excel, MS Outlook, and Internet
  • Ability to multi-task, work independently and as part of a team
  • Superior customer service and data entry skills
  • Verbal communication and building relations skills
  • Demonstrate a passion for fitness
  • Entrepreneurial attitude and high degree of self-motivation within a driven sales environment
  • Ability to think creatively and develop effective strategies for generating new business
  • Effective organizational and time management skills
  • Ability to provide solutions and make recommendations
  • This position is based out of canfitpro Home Office at 225 Select Ave. Toronto
  • Mainly weekdays, occasional evenings and weekends
  • Occasionally work off-site and travel may be required (currently paused due to the pandemic)

What’s in it for you?

  • To help lead canfitpro in its vision- we aspire to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone
  • FREE Fitness membership for yourself and a friend/family member
  • Group benefits plan designed to meet employees’ basic and life-changing benefits needs
  • Diversity, Equity and Inclusion Lunch & Learns to create and support a culture of learning, unlearning and celebrating our differences
  • You will receive a paid day off during your birthday month every year
  • Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals. canfitpro also supports external education related to your current or future role up to $1,000 per year
  • canfitpro provides access to our certifications and continuing education at no cost
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base wage of $21.54. The annual range of expected compensation for the position is $42,000 - $53,100 determined by the expected total number of scheduled hours per year, performance and time in position.

This job posting is for an existing vacancy.

Create a job alert for this search

Member Experience Advisor • Toronto, Ontario

Similar jobs

Senior Membership Intake Examiner, TCC

CIRO / OCRIToronto, ON, CA
Full-time +1

Membership Intake Senior Examiner (TCC).Location: Vancouver, Calgary, Montreal and Toronto.Status: Permanent Full-Time (Hybrid).The Membership Intake Senior Examiner (TCC) is accountable for analyz... Show more

 • Promoted

Community Engagement Associate - Full Time Temp (approx. 12 months) - Markham Stouffville Hospi[...]

Markham Stouffville Hospital FoundationMarkham, ON, CA
Full-time

The Markham Stouffville Hospital Foundation seeks a Community Engagement Associate to manage key components of the Foundation’s community fundraising initiatives, support the database and online pl... Show more

 • Promoted

Customer Experience Associate — Create Positive Shopping

Dollar Tree, Inc.Newmarket, ON, CA
Full-time

A leading discount variety store in Ontario is seeking a Customer Service Associate to enhance the shopping experience for customers.Responsibilities include delivering excellent service, following... Show more

 • Promoted

Experience Design Associate (Facilitation and Training)

LaridaeToronto, ON, CA
Full-time

This is a behind-the-scenes enablement role focused on drafting and refining materials, supporting delivery readiness, and ensuring strong preparation and follow-through so facilitators can deliver... Show more

 • Promoted

Group Fitness Coach

Orangetheory Fitness CanadaRichmond Hill, York Region, CA
Full-time

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined.Fastest-Growing Private Compan... Show more

 • Promoted

Omni-Store Department Lead & Team Builder

H&MNewmarket, ON, CA
Full-time

A leading fashion retailer in Newmarket is seeking a Department Manager to lead and develop a dynamic team.In this role, you will ensure an excellent customer experience and support operational eff... Show more

 • Promoted

Retail Team Lead - Hospitality-Driven Guest Experience (Flexible Hours)

MonosToronto, ON, CA
Full-time

A sustainability-focused travel brand is seeking a Team Lead for the Retail Experience team in Toronto.The ideal candidate will have 2-4 years of retail or hospitality experience, strong leadership... Show more

 • Promoted

Associate Director, Membership & Community Experience - C$70,000 - C$75,000 A Year

Miles Nadal JCCToronto County, Canada
Full-time

The Associate Director of Membership & Community Experience will oversee membership and community experience teams, manage budgets, and ensure customer service excellence. Show more

 • Promoted

Seasonal Beauty Advisor - Part Time - Bloor St.

L'OCCITANE Group (B Corp)Toronto, ON, CA
Part-time

Seasonal Beauty Advisor – Part Time – Bloor St.Embark on a journey as a Seasonal Beauty Host with L’Occitane.Our Beauty Hosts immerse your senses in the warmth of Provence through personalized beau... Show more

 • Promoted

Join DUCA as a Member Service Representative

DUCA Financial Services Credit Union Ltd.Toronto, ON, CA
Full-time

Become a Full-Time Member Service Representative at DUCA in Willowdale and provide exceptional experiences and valuable financial insights to our Members.You'll be the face of our credit union, ens... Show more

 • Promoted

Customer Experience Champion

Farm Boy Inc.Toronto, ON, CA
Full-time

A leading grocery retailer in Toronto is looking for dedicated team members to enhance the customer shopping experience.You will deliver excellent service, maintain product displays, and ensure cle... Show more

 • Promoted

Part-Time Client Advisor

Dean DavidsonToronto, ON, CA
Part-time +1

Job Description - Retail Stylist (Part-time, On-site).About Dean Davidson Design Inc.Dean Davidson (DD) is a well‑known Canadian jewelry line with a studio based in downtown Toronto at 145 Berkeley... Show more

 • Promoted

Luxury Client Advisor: Elevate Brand Experience

TOM FORD FASHIONToronto, ON, CA
Full-time

A luxury retail company in Toronto is seeking a Client Advisor to provide an exceptional client experience and effectively contribute to sales targets.The role involves building strong client relat... Show more

 • Promoted

Member of Technical Staff

Beacon SoftwareToronto, ON, CA
Full-time

Beacon is acquiring and operating a portfolio of vertical SaaS companies.Most private equity firms scale by adding people.We are building Beacon to scale by adding software.Portfolio operations, va... Show more

 • Promoted

Associate Director, Membership & Community Experience

JCC Association of North AmericaToronto, ON, CA
Full-time

Associate Director, Membership & Community Experience.Reports to: Chief Experience Officer.The Associate Director of Membership & Community Experience will lead the Membership and Community Experie... Show more

 • Promoted

Part-Time Focus Group Participant - Sports

ApexFocusGroupMarkham, ON, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Activity Assistant - DALTC

Volunteer SuccessToronto, ON, CA
Full-time

Join our Long‑term Care Volunteer team as an Activity Assistant to help staff prepare and lead engaging group programs that enrich the daily lives of our residents.D'Arcy St #78, Toronto, Ontario M... Show more

 • Promoted

Client Advisor

TOM FORD FASHIONToronto, ON, CA
Full-time

The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s.Acting as a brand ambassador, the Client Ad... Show more

 • Promoted

Old Navy Retail Sales Associate

Old NavyNewmarket, ON, CA
Full-time

Become a Retail Sales Associate at Old Navy, where you’ll connect with customers and drive sales through superior service.Utilize your product expertise to promote loyalty programs and enhance shop... Show more

 • Promoted

GARAGE - Operations Associate PT - Upper Canada Mall

Groupe DynamiteNewmarket, ON, CA
Full-time

We’re not just a fashion brand - we’re a movement.Our core strengths are rooted in our team, our innovation and our customers.We are proud to hire and retain aspirational leaders who are driven to ... Show more