Bilingual Customer Service Representative

Bilingual Customer Service Administrator - Milton

Are you a fluently bilingual professional with a knack for leadership and a passion for precision? We are looking for a Bilingual (FR/EN) Customer Service Administrator to join a well-established industry leader in Milton.

This is a platform for someone who takes initiative and enjoys solving problems before they even reach the customer. If you’re a quick learner who can own your desk independently while still being a go-to team player, we want to hear from you.

- 9 month contract
- Monday to Friday 8:00am - 4:30pm
- $24/hr - $25/hour based on experience
- fully onsite at a convenient location in Milton

The ideal candidate would be someone who is bilingual in French and English both written and verbal and has 2-3 years of experience in a customer service role. To excel in this role you must have experience with CRMs and MS office.



Advantages
- 9 month contract
- Monday to Friday 8:00am - 4:30pm
- $24/hr - $25/hour based on experience
- Opportunity to learn and develop new skills
- Gain valuable experience with a well-established company
- Great location in Milton


Responsibilities
Customer Service
• Treats customers courteously
• Responds to customer requests in a timely manner
• Proactively identifies customer needs
• Takes responsibility to resolve customer complaints
• Elicits feedback from customers to monitor their satisfaction
• Liaise with other departments/divisions to promote positive customer experience
Order Administration
• Accepts and processes orders, following established business rules including customer changes and cancellations. Emphasis is on error-free order management and same day order entry
• Expedites orders to prevent downtime. Qualifies and processes emergency and/or expedited orders and shipments in a timely manner
• Proactively communicates with customers about order verification, order status, pricing and shipment status. Collaborates with various departments to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Actively seeks to maintain accurate delivery dates
• Processes sample requests in accordance with established guidelines
• Maintains accurate and organized records
Customer Maintenance & Satisfaction
• Assists in maintaining account and contact information in CRM
• Promotes customer satisfaction by developing and maintaining excellent relationships with distributors, customers and departments within the organization
• Supports RMA (Returned Material Authorization) process via CRM system and assists in resolving issues in a timely manner to maintain customer satisfaction
Other duties
• Proactively assists in creating awareness of promotions/specials through email, phone calls and ensure CRM is updated
• Assists in cross-selling and upselling products where possible
• In addition to those listed above, you may be asked to complete other duties as requested.

Qualifications
• Bilingual (French & English) both written and spoken is essential
• Previous experience in a call center ,customer Support / Service role
• Excellent Knowledge of MS Office Software
• Experience with ERP and CRM software packages
• Interest in new technologies is a plus
• The ability to multi-task is essential
• Excellent Communication Skills
• Detail oriented and Accurate
• Creative thinking and problem solving
• Excellent time management and organizational skills.
• Ability to work in a team environment and/or independently is considered critical


Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to andrea.francis@randstad.ca with your most updated resume, input Bilingual CSR - Milton in the subject line, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.