Talent.com
Indigo Books & Music
Customer Experience RepresentativeIndigo Books & Music • Oakville, Ontario, Canada
Customer Experience Representative

Customer Experience Representative

Indigo Books & Music • Oakville, Ontario, Canada
13 days ago
Job type
  • Part-time
Job description
Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset


Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Create a job alert for this search

Customer Experience Representative • Oakville, Ontario, Canada

Similar jobs

Client Experience Leader

brobstongroup.com - JobboardMississauga, Peel Region, CA
Full-time

Lead and coach store sales teams to deliver exceptional client experiences in a luxury menswear environment.Drive sales performance, digital adoption, and client development while ensuring adherenc... Show more

 • Promoted

Experienced Senior Sales Representative

Southern National RoofingMississauga, Peel Region, CA
Full-time

Elevate your career as a Senior Sales Representative with a top-rated roofing company, offering annual earnings between $150,000 - $250,000.Focus on delivering value through personalized sales.As a... Show more

 • Promoted

Customer Experience Associate — Create Positive Shopping

Dollar Tree, Inc.Mississauga, Peel Region, CA
Full-time

A leading retail company in Mississauga is seeking a Customer Service Associate to deliver an exceptional shopping experience.The ideal candidate will have previous customer service experience in a... Show more

 • Promoted

Customer Experience Leader at Zurn Elkay

Zurn Elkay Water SolutionsBrampton, Peel Region, CA
Full-time

Become an integral part of Zurn Elkay Water Solutions as a Customer Service Manager in Milwaukee, WI.Shape customer experiences and drive operational excellence within your team.Zurn Elkay is hirin... Show more

 • Promoted

Experienced Customer Service Leader

Electro Federation CanadaMississauga, Peel Region, CA
Full-time

Join us as an experienced Customer Service Manager leading our dedicated team.Your focus on customer satisfaction and operational excellence will be key to enhancing our service delivery.We seek a ... Show more

 • Promoted

Assistant Store Manager - Customer Experience

PetSmartVaughan, ON, CA
Full-time +1

PetSmart Assistant Store Manager Customer Experience.At PetSmart, Anything for Pets begins with our people.Every associate plays a vital role in creating meaningful experiences for pets and their f... Show more

 • Promoted

Director of User Experience

PhreesiaMississauga, Peel Region, CA
Full-time

Phreesia is seeking a seasoned and visionary.Director of User Experience (UX).This is a unique opportunity to shape and champion a business-driven, AI-enabled UX strategy that transforms how patien... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSMississauga, Peel Region, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Customer Experience Specialist — Growth & Impact

RelayMississauga, Peel Region, CA
Full-time

A financial technology company based in Metro Vancouver is seeking a Customer Experience Specialist to enhance customer support.In this role, you will engage with customers through phone and email,... Show more

 • Promoted

Inbound Sales Representative (Building Material Experience)

WP MillworksVaughan, York Region, CA
Full-time

Inbound Sales Representative (Building Material Experience).WP Millworks is a fast‑growing Canadian‑based e‑commerce company specializing in manufacturing high‑quality wood paneling, siding, and wo... Show more

 • Promoted

Remote Customer Service Specialist - No Experience Needed

Leakstory JobsMississauga, Peel Region, CA
Remote
Full-time

A market research company is seeking candidates for a remote Customer Service position.This entry-level job requires good phone etiquette and excellent verbal and written communication skills.While... Show more

 • Promoted

VP, Design & User Experience

PointClickCareMississauga, Ontario, Canada
Full-time

Travel to Office expectations**.For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.These wil... Show more

 • Promoted

Customer Experience Specialist

Roma Moulding Inc.Vaughan, York Region, CA
Full-time

Rep Your Roma Merch! Free Shipping Over $150.It’s for the empathetic, problem-solving professional who thrives on making customers feel heard, valued, and supported.As a Customer Experience Special... Show more

 • Promoted

Retail Store Lead - Elevate Customer Experience & Sales

JD SportsBrampton
Full-time

A leading sports-fashion retail company in Brampton is seeking an Assistant Store Manager.Responsibilities include delivering excellent customer experiences, training and coaching the sales team, a... Show more

 • Promoted

Branch Sales and Customer Experience Manager

goeasy Ltd.Vaughan, ON, CA
Full-time

Direct branch sales initiatives while ensuring exceptional customer service.Cultivate a team environment that focuses on financial solutions and cross-selling opportunities.As the Branch Manager, y... Show more

 • Promoted

Experienced Co-Manager Enhancing Team Dynamics and Sales

Groupe Dynamite, Inc GarageVaughan, York region, Canada
Full-time

Transform the retail experience as a Co-Manager, guiding a dedicated team toward exceptional customer service and sales success.Your leadership and strategic thinking will be essential in creating ... Show more

 • Promoted

Entry Level Sales Representative

AventasMississauga, Peel Region, CA
Full-time

Aventas is an Omni-channel marketing agency that has worked alongside brands like Telus, Rogers, Bell, RBC & BMO.We help brands unleash their unique point of view by conducting all our sales and ma... Show more

 • Promoted

Customer Success Representative | Betty CA

BettyMississauga, Peel Region, CA
Full-time +1

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Show more

 • Promoted

Customer Experience Associate - Hamilton North Burlington - Future Opportunities

TDBurlington, Halton Region, CA
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Remote Customer Experience Specialist

Mass MarketsMississauga, Peel Region, CA
Remote
Full-time

A leading business services company in Ontario, Canada, is seeking a Remote Customer Service Agent.In this role, you will assist customers with inquiries and ensure exceptional service for a divers... Show more