Your role
The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.
The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. 5:00 p.m.
Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.
Your team
We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.
Learning and development
You will begin with a eight to nine-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.
Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.
Prerequisites
#CCSM
#sacBm Languages: English, French Reason to require this language: you will need to serve clients who speak a language other than French regularly.Press space or enter keys to toggle section visibility
Communication Diversity & Inclusion Emotional Intelligence Multitasking Stress Management Teamwork Accountability Client-focused Empathy Initiative Learning Agility Resiliency Results oriented Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:Customer Service Agent (On-Site) • Montreal
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