Service Coordinator
University of Toronto • Toronto, ON, CA
5 days ago
Job description
Date Posted: 10/23/2026
Req ID: 50716
Faculty/Division: VP-Facilities & Real Estate
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00039955
Existing Vacancy: Yes
Description:
- Acting as the first point of contact for general enquiries
- Resolving minor complaints within the scope of the role and referring larger issues when appropriate
- Distributing routine welcome packages to students
- Providing guided tours of facilities
- Drafting internaland external communications
- Directing the activities of casual staff
- Coordinating staff schedule to ensure proper coverage
Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three (3) years of administrative work experience in a post secondary environment, with at least one year working in a student residence environment.
- Intermediate computer skills with Microsoft 365 tools (e.g., Word, Excel, Outlook, Teams).
- Excellent customer service and interpersonal skills.
- Strong oral and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Good judgment, tact, and diplomacy.
- Excellent problem-solving skills.
Assets (Nonessential):
- Proficiency with StarRez software system
- Experience with hotel/hospitality property management software.
To be successful in this role you will be:
- Approachable
- Communicator
- Multi-tasker
- Problem solver
- Tactful
- Team player
Please note:
- The shift for this position during the academic year (September to April) is Monday – Friday, 9:00am - 5:00pm
- The shift for this position during the summer term (May to August) is Tuesday – Saturday, 10:00am - 6:00pm
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Job descriptions are available upon request for internal applicants.