Senior Application Services Administrator

At Index Exchange, we’re reinventing how digital advertising works—at scale. As a global advertising supply-side platform, we empower the world’s leading media owners and marketers to thrive in a programmatic, privacy-first ecosystem.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. Our proprietary tech is trusted by some of the world’s largest brands and media owners and plays a crucial role in keeping the internet open, accessible, and largely free.

We process more than 550 billion real-time auctions every day (in comparison, Google processes 8.5 billion searches per day) with ultra-low latency. Our platform is vertically integrated from servers to networks and runs primarily on our own metal and cloud infrastructure. This end-to-end infrastructure is designed to provide both stability and agility, enabling us to adapt quickly as the market evolves.

At the core of it all is our engineering-first culture. Our engineers tackle internet-scale problems across tight-knit, global teams. From moving petabytes of data and optimizing with AI to making real-time infrastructure decisions, Indexers have the agency and influence to shape the future of advertising. We move fast, build thoughtfully, and stay grounded in our core values.

About The Role:

The Senior Application Services Administrator manages the Atlassian suite by building and driving efficient processes, the adaptation of the tools, integration and documentation. The Senior Application Services Administrator works closely with internal customers and leads projects and processes that enable various tools integration to meet internal needs as well as ensure ongoing support.

Index’s scale spans the globe, our transactions happen 24x7 in our global data centers, and every second that passes millions of requests are evaluated across our exchange. In order to achieve our mission, global efficiency and reliability are absolutely key, as every millisecond quite literally counts in our business.

Here’s What You’ll be Doing:

Taking ownership of the Atlassian suite administration

• Drive the monitoring of our company's Atlassian suite infrastructure using internal monitoring tools.
• Identify and resolve issues proactively.
• Lead the debugging efforts and escalate issues to appropriate teams internally / externally for further investigation and drive resolution.

Design

• Investigate new design techniques and emerging technologies, and apply relevant industry advances within the project or team context. Leverage understanding of various design issues and constraints to recommend forward-looking solutions.
• Forecast near future design issues and challenges we may meet
• Visualize the impact that the suggested changes will have in the long term, from both a technical and business perspective.
• Architect high-level business & technical solution at a business and technical level.

Project Management

• Lead medium-large projects, coordinate timelines using Agile principles (velocity/throughput).
• Ensure that schedules and business commitments are met, and able to help others achieve their objectives.
• Actively review, suggest and refine plans to meet intended outcomes.
• Work closely with managers and agile coaches as part of a broader planning and execution feedback loop.
• Collaborate with stakeholders to identify areas that can be trimmed, and articulate areas that must not be compromised in order to meet deadlines.
• Recommend alternatives to the plan where needed in order to help meet the business goals.

Integration

• Configure and maintain integrations related to Atlassian suite products (e.g. between Jira and Confluence) with other tools and technologies.
• Understand Atlassian suite limitations and extend functionality by available tools /plugins whenever required.
• Lead periodical review of automation & integration in order to meet compliance and follow industry best practice.
• Drive Planning, coordination and communication upgrade and migrations of internal tools.

Delivering through Collaboration

• Responsible for delivering team goals, and against team performance metrics.
• Mentor junior staff, provide technical guidance.
• Enable and model exceptional customer service and support to Atlassian suite users and internal clients.

Process Management

• In coordination with other teams and external vendors, lead building of processes to address incident resolution, minimize downtime, and ensure service level agreements (SLAs) are met.
• Through effective processes, drive troubleshooting and resolution of technical issues related to Jira and Confluence.
• Own, build and manage backup processes and disaster recovery plan of Atlassian tools.
• Implement automation opportunities to improve efficiencies.
• Understand organizational processes & translate them to optimal workflows.

Documentation and Reporting

• Develop and maintain comprehensive documentation, including run books and standard operating procedures (SOPs).

Training and Development

• Stay up-to-date with new Atlassian products and releases, and evaluate their potential impact on existing systems and processes.
• Share knowledge within the team and coach/mentor team members.
• Build and maintain training documentation and user guides.

Reporting and Analytics

• Perform periodic reviews of the system environments for configurations, permissions, workflows, integrations, and logs.

Here's What You Need:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in previous roles with managing Atlassian suites.
• Or an equivalent combination of education and experience.
• Technical: A strong foundation as an administrator (including user management, permission schemes, workflows, custom fields, and configurations) for Atlassian suite of products (including JSM, Confluence, Jira) and associated plugins.
• Experience in one of the advanced scripting languages such as Python, Java, or Groovy.
• Strong knowledge of Jira and Confluence APIs and integration with other tools.
• Set up high availability infrastructure for Atlassian Data Center decisions such as Jira, Confluence etc.
• Setup backup, restore & disaster recovery for Atlassian tools.
• Facilitator: relay information and ideas effectively both within and across different teams. While we place a huge premium on technical skill, we value just as much ability to work with other people. The Senior Application Services Administrator will deliver this through strong communication and interpersonal skills, and exceptional customer service skills.
• Adaptable: Our industry moves fast, and we need the Senior Application Services Administrator to keep up and adapt. We value the ability to prioritize tasks, often against competing scope and timelines while focus on details as well.
• Problem-solving: exercise judgement while working on significant issues where analysis of data requires an evaluation of intangibles and able to develop repeatable processes /guidelines.
• Ability to work independently and in a team environment.
• Experience in automation using general purpose scripting languages such as powershell or bash is a plus.

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents
• Paid time off, health days, and personal obligation days plus flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave available to birthing, non-birthing, and adoptive parents
• Annual well-being allowance plus fitness discounts and group wellness activities
• Commuter benefits and discounts, where available
• Employee assistance program
• Mental health first aid program that provides an in-the-moment point of contact and reassurance
• One day of volunteer time off per year and a donation-matching program
• Bi-weekly town halls and regular community-led team events
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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