Salesforce Administrator

This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation.

We’re looking for a skilled and team-oriented Salesforce Administrator to join our dynamic Technical Services team. In this role, you’ll act as a Salesforce subject matter expert, overseeing the setup, configuration, development, and ongoing maintenance of our Salesforce platform. You’ll work closely with cross-functional teams to design and implement effective solutions that improve operational efficiency and support key business initiatives.

Your day-to-day responsibilities will include:

• Manage and configure multiple internal and customer-facing orgs
• Design and implement Salesforce flows
• Develop and maintain multiple experience cloud sites
• Support and advise team members on Salesforce configuration and development across ongoing projects and feature enhancements
• Establish and implement change control and best practices concerning system maintenance, configuration, development, testing, and data integrity
• Manage Salesforce roles, profiles/permissions, sharing rules, automations, and groups
• Prioritize, design, and facilitate the successful implementation and adoption of new processes
• Participate in final acceptance testing, verifying with stakeholders, and deploying new functionality to production
• Provide training to internal users as well as clients
• Write and manage technical documentation, including internal and external-facing knowledge base articles

Preferred Qualifications and Experience:

• Undergraduate or College degree in a technical field
• 2+ years of experience with Salesforce configuration, support, and/or administration
• Salesforce Administration Certifications
• Experience deploying and managing 3rd-party integrations
• Experience with creating and maintaining complex Salesforce flows
• A strong knowledge of Salesforce formulas
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Strong problem-solving skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• Must be available to travel to client sites within Canada and the US if required.
• Location: Waterloo Region, Ontario (position requires minimum 3 day in-office attendance)

Compensation and Benefits:

• Base Salary: $72K - $88K
• Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
• Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more
• Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo.
• Commuter Program: Complimentary rides to and from work within the Waterloo region