Banquet Manager

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

• Directly responsible for standards, recognition and counselling of staff in addition to providing exceptional outcomes on functions from 4 people to 1500 people.
• Coordinates the selection, training and development of all banquet colleagues to ensure hotel standards are maintained.
• Organizes and coordinate's function room set-ups and food and beverage services.
• Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance.
• Liaises with the convener and coordinator before, during and after all services to ensure all needs are exceeded.
• Attends pre and post-convention meetings.
• Ensures all function information is kept up to date with respect to all changes and/or revisions.
• Participates in daily communication meetings (scoop) with the Catering, Stewarding and Culinary Teams.
• Able to build strong relationship with all team members to ensure high level of departmental morale through coaching and leading by example.
• Take a constructive approach to achieving departmental goals with regards to the Voice of the Guest, financial targets and health and safety.
• Ensures extremely high level of guest satisfaction showing a yearly increase in JDP meeting planner scores.
• Clients advocate in all areas to ensure outstanding guest experiences.
• Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods.
• Coordinate with the Executive Chef and his Culinary Team on the execution of meal service for all catered functions.
• Ensures accuracy of billing of convention services.
• Complete necessary administrative tasks – including but not limited to, billing, gratuity distribution, buffet labels, filing and scheduling.

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Qualifications

• Minimum of three years food and beverage management experience required.
• Previous experience in banquets in a luxury hotel is preferred.
• Experience in a unionized workplace preferred.
• Fluency in English (written and verbal) required.
• Post-Secondary Hospitality Degree/Diploma
• Strong computer skills in Microsoft Suite required.
• Valid Smart Serve certification required.

Additional Information

What’s in it for you?

• The salary range for this position is $70,320 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.