Talent.com
Indigo
Customer Experience Representative - OperationsIndigo • Toronto, ON, CA
Customer Experience Representative - Operations

Customer Experience Representative - Operations

Indigo • Toronto, ON, CA
30+ days ago
Job type
  • Part-time
Job description

Company Description

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

  • We Will Hire, Inspire, Promote and Retain the Best
  • We Will Be Customer Centric
  • We Will Be Entrepreneurial
  • We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
  • We Will Be Committed to True and Shared Value Creation
  • We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

  • Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Create a job alert for this search

Customer Experience Representative - Operations • Toronto, ON, CA

Similar jobs

Next Generation Customer Experience (Omnichannel) Manager

Takeda Canada Inc.Toronto, ON, CA
Full-time

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak... Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSToronto, ON, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Product Operations Lead, Core Experience

TextNowToronto, ON, CA
Full-time

Product Operations Lead, Core Experience.Be among the first 25 applicants.We believe communication belongs to everyone.We exist to democratize phone service.TextNow is evolving the way the world co... Show more

 • Promoted

BrokerLink Customer Experience Leader Role

BrokerLinkMarkham, Ontario, Canada
Full-time

Become a part of BrokerLink as a Customer Experience Leader for Personal Insurance, ideally suited for Mandarin or Cantonese speakers.This position emphasizes managing operations and enhancing cust... Show more

 • Promoted

Wireless Sales Pro: Elevate Tech & Customer Experience

Staples CanadaRichmond Hill, York Region, CA
Full-time

A leading retail company in Richmond Hill is seeking a Wireless Sales Consultant to enhance customer experiences in the wireless department.The role involves achieving personal sales goals, assisti... Show more

 • Promoted

Manager, Customer Operations

Forma.aiToronto, ON, CA
Full-time

Series B startup that's revolutionizing how sales compensation is designed, managed and optimized.We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Aut... Show more

 • Promoted

Leader, PI Customer Experience

BrokerLinkMarkham
Full-time

We are looking for a Mandarin and/or Cantonese speaking Customer Experience Leader, Personal Insurance to join our growing team.Responsible for all day‑to‑day team management.Manage the Personal In... Show more

 • Promoted

Customer Experience - Retail Operations Assistant - C$21.5 An Hour - No Experience Required

Belron CanadaNorth York, Canada
Temporary

Customer Service Representative needed in Toronto for a fixed-term position, greeting customers, vehicle inspections, and assisting technicians. Show more

 • Promoted

Customer Operations Leader- Store Experience

IndigoToronto, ON, CA
Full-time

The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.They provide coaching and feedb... Show more

 • Promoted

Director, Customer Experience

BGISMarkham, Ontario, Canada
Full-time

Job Description The Director, Customer Experience (CX) is responsible for leading the strategic planning, development, and execution of customer experience programs across client accounts.This role... Show more

 • Promoted

Relay Customer Operations Management Role

Relay FinancialToronto, ON, CA
Full-time

Become Relay's Customer Operations Manager and transform SMB customer experiences.Lead initiatives to improve efficiency while fostering a customer-centric culture.In this pivotal role at Relay, yo... Show more

 • Promoted

Retail Store Lead - Customer Experience & Growth

Club MonacoToronto, ON, CA
Full-time

A leading lifestyle brand in Toronto is hiring an Assistant Manager to enhance customer service and operational integrity while contributing to financial growth.The ideal candidate will have at lea... Show more

 • Promoted

Customer Experience Specialist — Growth & Impact

RelayToronto, ON, CA
Full-time

A financial technology company based in Metro Vancouver is seeking a Customer Experience Specialist to enhance customer support.In this role, you will engage with customers through phone and email,... Show more

 • Promoted

Customer Experience Specialist - Banking

TD SecuritiesToronto, ON, CA
Full-time

A leading financial institution in Canada is looking for a Customer Experience Associate to join their team in Toronto.The role involves processing financial transactions, understanding customer ne... Show more

 • Promoted

Branch Customer Experience Representative

ScotiabankToronto, ON, CA
Full-time

Be the heart of customer service as a Branch Customer Experience Associate.Focus on relationship building and delivering outstanding service while addressing diverse banking needs effectively.In th... Show more

 • Promoted

Client Experience Representative (Etobicoke)

Foundation Physiotherapy & WellnessToronto, ON, CA
Full-time

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto.We are looking to add a full-time Client Experience Representative at.Etobicoke (Two locations: Lak... Show more

 • Promoted

Customer Experience Champion: Banking Solutions - C$22.5 - C$28.3 Par Heure

Grande Institution FinancièreNorth York, Canada
Full-time

Grande institution financière à Toronto cherche un Associé en Expérience Client pour des transactions financières et conseils bancaires.Diplôme secondaire et expérience requis. Show more

 • Promoted

Growth Operations Coordinator — Customer Experience

BrainStationToronto, ON, CA
Full-time

A digital education leader in Toronto is seeking a Coordinator, Growth Operations, to enhance customer interactions across multiple platforms.The ideal candidate will have a Bachelor's degree and 1... Show more

 • Promoted

Remote Customer Experience Specialist

Mass MarketsToronto, ON, CA
Remote
Full-time

A leading business services company in Ontario, Canada, is seeking a Remote Customer Service Agent.In this role, you will assist customers with inquiries and ensure exceptional service for a divers... Show more

 • Promoted

Client Experience Manager

Real Food For Real KidsToronto, ON, CA
Full-time +1

Posted Tuesday, July 14, 2026 at 4:00 a.Director of Client Experience & Growth.Client Experience Managers, Operations, Finance, Clients.Full Time, Permanent, Salaried.Monday–Friday, 9:00am–5:00pm, ... Show more