Digital Product Manager

Description

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Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here:

The role: *Please note - this is a 12-month maternity leave contract opportunity*

We are currently looking for a Digital Product Manager to join our team!

Reporting to the Senior Manager, Digital Banking, the Digital Product Manager will support a key set of journeys and experiences for retail members. Our ideal candidate can effectively navigate technical and business boundaries to build digital experiences that will delight our members. You will work closely with our stakeholders to understand their objectives, contribute to product roadmaps, define vision and build new features alongside our design and technology teams. You’ll have the opportunity to own the end-to-end product lifecycle, from generating use cases, to planning, launch and evaluation.

Key Responsibilities:

• Own one part of our digital backlog – work closely with strategic partners to understand their objectives, define scope for new features and ongoing feature enhancements, including management of a prioritized backlog
• Own the end-to-end product lifecycle from conception to launch to evaluation, ensuring team delivery commitments are successfully met at each stage along the way and the features are delivering on the key results
• Work with our designers, technology teams and stakeholders across risk, operations, contact centre and branch to ensure products built to deliver the right outcomes for members and the business
• Lead user story development and product discovery sessions in a cross-functional setting
• Perform user acceptance testing on products and new features, working with technology teams to troubleshoot and resolve identified issues
• Support product launch and rollout activities (marketing, internal communications, operational readiness)
• Perform research and analysis on competitive and industry issues, trends and capabilities to drive innovative service and product enhancements in addition to validating stakeholder needs
• Gather and analyze feedback in support of continuous improvement to our member experience
• Ensure effective internal and external communication with all stakeholders regarding product development process
• Manage and support special projects that arise

What you can bring to Meridian:

• Expert in digital technologies and user experience best practices
• Able to communicate effectively across technical and business boundaries
• Able to maintain momentum, sets the pace to ensure teams are working towards commitments
• Strong strategic, conceptual thinking and problem-solving skills
• Detail oriented, with strong planning and organizational skills
• Creative thinker who embraces change and is focused on continual improvement
• Strong analytical skills with the ability to process complex concepts and communicate them effectively, as well as comfortable with data and KPI’s
• Strong written and verbal communication and presentation skills
• Strong collaborator; you welcome feedback and team problem-solving
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Education, Designations & Experience:

• A Bachelor’s Degree in Business, Finance, Engineering, or a related field
• Minimum 2-3 years of relevant experience in business analysis and strategy, product management, or management consulting
• Strong technical foundation including experience in financial services and/or technology
• Previous experience with technology teams in an agile environment
• Analytical skillset with the ability to analyze data and use it to recommend solutions
• Strong verbal and written communication skills
• Ability to work in a cross-functional team environment and build relationships
• Previous experience in a FinTech or start-up considered an asset
• Goal driven, focused, independent, with a “can-do” attitude