Senior Program Manager

We are seeking a Senior Program Manager to oversee the delivery of high-consequence IT and telecommunications projects within a 24x7 critical safety environment. This role is responsible for managing multiple concurrent work packages, specifically focusing on the modernization and replacement of voice communication systems, radio infrastructure, and paging solutions. You will navigate complex procurement processes, manage huge budgets, and coordinate with legal and procurement entities to secure long-term vendor support and maintenance contracts.

Pay Rate: $692.4-$725.61/Diem

Advantages
- Mission-Critical Impact: Direct the technology strategy for essential services where system reliability is paramount to public safety.

- Executive Visibility: Act as a key advisor to steering committees and senior leadership on the progress of multi-year provincial infrastructure projects.

- Portfolio Diversity: Manage a rich portfolio of concurrent projects ranging from software application upgrades to physical telecommunications hardware remediation.

- Strategic Negotiation: Play a lead role in shaping long-term vendor partnerships and maintenance frameworks for the organization.

Responsibilities
- Strategic Planning: Develop and execute integrated project plans, charters, and schedules, ensuring all implementation plans have zero adverse impact on public safety operations.

- Telecommunications Oversight: Lead the implementation and replacement of voice communication services, logging systems, and back-end radio/paging technologies.

- Financial Accountability: Manage large project budgets with high fiscal control, providing accurate forecasting, reconciliation of actuals, and reporting to senior executives.

- Vendor & Contract Management: Negotiate multi-year contracts for ongoing warranty and maintenance of critical applications, such as Computer Aided Dispatch (CAD).

- Stakeholder Relations: Manage expectations of senior executives and steering committees, using high political acuity to communicate complex technical updates to diverse audiences.

- Risk & Issue Management: Proactively identify risks pertaining to work packages, developing mitigation strategies to ensure project continuity in a mission-critical environment.

- Field Coordination: Travel to provincial dispatch centres to provide project support and coordinate the remediation of telephony and radio equipment.

Qualifications
- Senior Leadership: 10+ years of Program/Project Management experience, with a deep understanding of PMI standards and the full SDLC.

- Public Safety Tech: Demonstrated experience with Trunked Radio Systems, Communication Console Systems (CCS), and conventional communication solutions.

- Implementation Expertise: Proven track record in planning and implementing voice communication replacements in 24x7 critical operations.

- Budgetary Mastery: Experience managing large-scale project budgets, ensuring fiscal accountability and precise financial forecasting.

- Procurement & Legal: Experience leading projects through market scanning, procurement, and the development of Management Board submissions for long-term support.

- Communication: Exceptional written skills for preparing Briefing Notes and executive presentations; strong verbal skills for resolving interpersonal and resourcing conflicts.

- Industry Context: Experience within the land ambulance sector or similar emergency services is considered a significant asset.

Summary
If you're interested in the Program Manager role based in Toronto, we encourage you to apply online at www.randstad.ca.

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.