Account Manager - Strategic Communications

Job Description

Job Description

Build Work That People Talk About.

At Sundae Creative, we craft the brand narratives, campaigns, conversations, and experiences that shape culture.

We're a team of strategists, storytellers, publicists, influencer marketers, event producers, social thinkers, and creatives who believe the best ideas come from curious people who aren't afraid to challenge convention. We move fast, think big, and genuinely enjoy building great work together.

Sundae Creative is one of Canada's fastest-growing brand communications agencies, specializing in public relations, influencer marketing, social storytelling, events and experiential marketing. With offices in Montreal and Toronto, we partner with leading brands across beauty, fashion, lifestyle, wellness, and consumer sectors to create work that earns attention and drives influence.

Our teams are built around expertise, not silos. Brand Communications, Influencer Marketing, Events & Experiential, and Social Media work together seamlessly to deliver integrated strategies that are culturally relevant, insight-driven, and designed to make an impact.

At Sundae Creative, we've built an agency that's ambitious, collaborative, and proudly independent. Being part of the Dulcedo Group gives us another layer of strength: shared expertise, more resources and opportunities that simply amplify what we already do best. It's the best of both worlds!

We're obsessed with raising the bar—for our clients, for our work, and for each other. We value curiosity over ego, initiative over titles, and people who aren't afraid to roll up their sleeves and build something exceptional.

At Sundae, we believe growth comes from experience, not just observation.

What You'll Own as an Account Manager

• Lead client relationships with confidence by serving as the primary point of contact across a portfolio of accounts, building trusted partnerships, anticipating client needs, and identifying opportunities to grow both relationships and business.
• Own integrated campaigns from strategy to execution by leading PR, influencer marketing, events, and brand storytelling initiatives while ensuring every campaign is delivered on time, on budget, and exceeds client expectations.
• Turn strategy into measurable results by developing creative campaign concepts, overseeing execution, analyzing performance, and presenting actionable insights that demonstrate impact and inform future communications strategies.
• Drive operational excellence by managing project timelines, budgets, resources, and cross-functional collaboration while proactively identifying risks, improving processes, and ensuring seamless delivery across every account.
• Lead and inspire your team by mentoring Account Coordinators and Account Executives, providing thoughtful feedback, creating opportunities for growth, and fostering a collaborative, high-performing team culture.
• Champion innovation and continuous growth by staying ahead of industry trends, bringing forward new ideas for clients and internal processes, and continuously evolving your expertise to help shape the future of modern communications

A Few Things We Look For

You don't need to check every box. Some of our best hires didn't.

We're looking for people who are curious, collaborative, resourceful, and excited to grow. If you're passionate about great work, eager to learn, and believe you can make our team stronger, we encourage you to apply.

• Agency Experience: You bring 3+ years of public relations account management experience in an agency environment, leading integrated campaigns and managing client relationships from strategy through execution.
• Industry Expertise: You’ve worked with lifestyle brands across industries such as beauty, fashion, travel, food & beverage, design, or consumer brands, and understand what drives earned media and compelling brand storytelling.
• Media Relationships: You have an established network of journalists, media contacts, influencers, and industry partners, with a proven ability to build lasting relationships and secure meaningful media coverage.
• Strategic Mindset: You’re confident managing multiple accounts, balancing priorities, budgets, and timelines, while delivering exceptional client service and thinking beyond the brief.
• Leadership Style: You’re collaborative, proactive, and solutions-oriented. You enjoy mentoring junior team members, sharing knowledge, and helping the team succeed together.
• Language Skills: Professional proficiency in English is required. Bilingualism in English and French is considered a strong asset.
• Education: A degree or diploma in Public Relations, Communications, Marketing, or a related field is an asset, but we’re equally excited by candidates with relevant experience and a passion for the industry

Compensation Philosophy

At Sundae Creative, we believe compensation should be transparent, competitive, and reflective of impact.

Every role is supported by clearly defined salary bands based on market benchmarks, internal equity, and the scope of the position. As your responsibilities grow and your impact expands, your compensation should grow alongside them.

We invest in our people through ongoing coaching, meaningful performance conversations, and clearly defined career paths because long-term growth shouldn't happen by accident.

Perks That Support Your Best Work

We believe great work starts with feeling supported—in your career and in your life. Here’s what you can look forward to:

Flexible Time Off: After your first year, you’ll have access to unlimited paid vacation, grounded in trust, accountability, and alignment with your team. During your first year, vacation is accrued based on an annual two-week entitlement.

Early Fridays: Get a head start on your weekend with year-round summer hours—our workday wraps up at 2 p.m. every Friday.

Holiday Closure: Our offices close between Christmas and New Year’s, giving everyone dedicated time to fully unplug, recharge, and enjoy the holidays.

Comprehensive Benefits: After your first month, you’ll have access to medical, dental, and vision coverage designed to support you and your loved ones.

At Sundae Creative, we’re committed to building a team where everyone feels welcome, respected, and empowered to do their best work. We believe that diverse perspectives make us stronger, and we’re proud to foster an inclusive workplace where people can show up as themselves. If you require accommodations at any stage of the recruitment process, please let us know by contacting . We’re happy to work with you to ensure an accessible and supportive experience.