PROGRAM STANDARDS & DEVELOPMENT OFFICER

Overview

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The Program Standards & Development Officer is a strategic driver of transformation, responsible for embedding a culture of continuous improvement and innovation within the Parks, Forestry & Recreation division. Reporting to the Senior Project Manager, CPDD, this role combines the discipline of structured change management with the creativity of solution design to ensure that new processes, systems, and ways of working are adopted successfully and deliver measurable value.

This is an opportunity for a forward-thinking change leader to shape the future of service delivery across multiple operational areas—including parks, recreation, facility operations, and fleet management—by building the frameworks, tools, and engagement strategies that make change stick.

Major Responsibilities

• Develops and implements detailed processes, business requirements, plans and recommends transformative initiatives.
• Manages assigned projects, ensuring effective teamwork and communication related to process improvement and change management.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other "best in class" entities.
• Improves the CPDD\'s operating performance through the development and implementation of process efficiencies, operational and service standards, financial cost savings, and standardization of procedures, researching and evaluating service delivery systems, development of alternative revenue generation projects and harmonized operational policy and procedure manuals.
• Undertakes and helps implement processes and service harmonization for CPDD, parks, recreation, facility operations and fleet management.
• Ensures the quality and consistency of service standards in all operating districts through the development, monitoring and evaluation of processes and program standards (e.g., risk management initiatives, orientation of staff to new service standards, change management).
• Resolves conflicts and manages internal issues with district staff and private companies with business relationships affecting the Division.
• Leads and manages project teams of management and union staff to develop program standards, new service directions, operational policies and guidelines, with responsibility for project team budgets, expected outcomes and performance management.
• Manages the processes of the collection, storage and documentation of various data required by CPDD, including : tracking, developing data collection protocols and templates for tracking and compiling data on CPDD programs, assets and services.
• Develops requests for proposals and specifications for alternate service delivery for specific service areas (e.g., RFQs and RFPs).
• Develops or assists with marketing / communication plans and public awareness campaigns for new initiatives and service harmonization projects

Key Qualifications

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

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