Bilingual Supervisor

Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisor to join their team. As a Bilingual Supervisor you will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title : Bilingual Supervisor

Location : Victoria, BC (Remote work)

Pay Range : 30.97 per hour

What's the Job?

Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.

Initiate appropriate timing and phases of the performance management continuum to support team development.

Ensure compliance with daily, weekly, and monthly workflow schedules across departments.

Investigate and resolve employee and client escalations related to business policies or procedures.

Report system failures immediately and implement temporary process changes to meet service level requirements.

What's Needed?

Minimum of 2 years’ experience supervising an operational unit with at least 15 employees.

Bilingual in English & French.

Reliability Clearance & clear background check.

Post-secondary education in business administration, human relations, or public administration.

In-depth knowledge of contact center operations and employee engagement principles.

Proficiency in MS Office suite : Word, Excel, PowerPoint, etc.

What's in it for me?

Opportunity to lead and develop a dynamic team in a supportive environment.

Work remotely with flexible scheduling options.

Engage in meaningful work that impacts customer satisfaction and operational excellence.

Be part of a diverse and inclusive workplace committed to employee growth.

Contribute to a company recognized for its ethical standards and commitment to diversity.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of : Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.