Talent.com
Lifemark
Bilingual IT Helpdesk AgentLifemark • North York, ON, CA
Bilingual IT Helpdesk Agent

Bilingual IT Helpdesk Agent

Lifemark • North York, ON, CA
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Location: Consumers Road, North York

Bilingual French/English is required

Who We Are:

Lifemark Health Group is a market leader in customized healthcare solutions. As one of the largest and most comprehensive providers in Canada, we continue to grow exponentially. With that growth, is a vision to be the most innovative healthcare providers in community rehabilitation, workplace health and wellness and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022, you can .

Our Perks:

You will be issued a company laptop, headset and a office monitor, keyboard and mouse. After your successful probation period, you will:

  • Have access to a yearly education re-imbursement fund
  • Receive 30% discount from Shopper Drug Mart purchases
  • Contribute to an Employee Stock Ownership Plan (ESOP) with employer matching percentage
  • Have paid vacation days as well as wellness days
  • Have a choice to enroll in our Health & Dental Flex Life Benefits (or in lieu contribute to your RRSPs)
  • Access to employee assistance program

Primary Responsibilities:

  • Daily management of helpdesk tickets and level I support requests
  • Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
  • Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
  • Identify and escalate complex or unresolved issues to the appropriate level of technical support
  • Manage recommendation and obtain approvals for procurement of IT equipment and software
  • Diagnose and resolve technical problems related to software applications

Core Competencies:

  • Bilingualism (French/English) is required
  • Excellent time management skills
  • Strong verbal and written communication skills to explain technical issues to non-technical users.
  • Ability to handle customer inquiries with patience and professionalism.
  • Work with different divisions understanding their needs
  • Set clear expectations and define key performance indicators for self
  • Work within a team environment providing insight when appropriate
  • Ability to work with minimal supervision

Additional Qualifications:

  • Knowledge of Microsoft Windows operating systems and MS Office 2016/2019/O365
  • Understanding of remote management tools and techniques
  • Experience with Microsoft Active Directory
  • Working knowledge of CRM applications such as SalesForce, Zendesk, ServiceNOW
  • Hours of Operation Monday to Friday 7AM – 8PM EST set 8 hour shifts/40 hours/week as per business needs

Experience:

  • Previous Medium to Large Enterprise Customer Service experience
  • Previous experience in IT support, Call Centre and/or Ticketing tool environment is required

Inclusion:

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation:

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at

Interested in joining our team?

Apply today! Visit us at for more information about the company.

Create a job alert for this search

Bilingual IT Helpdesk Agent • North York, ON, CA

Similar jobs

Bilingual IT Support Role at DWF Group

DWF Law LLPToronto
Full-time

DWF Group is looking for a Bilingual IT Support Analyst to enhance connectivity and efficiency through superior technical assistance.Fluent communication in English and French is a must.This role a... Show more

 • Promoted

Bilingual Technical Support Analyst

Computer Talk Technology Inc.Markham, ON, CA
Full-time

User support and customer service on company-supported computer applications and platforms.Troubleshoot problems and advise on the appropriate action. Show more

 • Promoted

Remote IBM Maximo Administrator | IT Ops & Support

Aversan Inc.Toronto, ON, CA
Remote
Full-time

A dynamic engineering firm is looking for an IBM Maximo Administrator to manage and support the Maximo system, ensuring its stability and performance.Responsibilities include troubleshooting suppor... Show more

 • Promoted

(EN/FR) Bilingual Integration Developer

FlexspringToronto, ON, CA
Full-time

Flexspring is the leading expert in data integration for HR applications.We work with various clients to build customized integrations that will solve their specific HR business needs.The Opportuni... Show more

 • Promoted

Bilingual Client Support Agent

ApplyToEducation.comToronto, ON, CA
Full-time

Join our mission as a Bilingual Client Support Agent.Deliver personalized outreach to educators and candidates while resolving inquiries and enhancing tech experiences in education.As the frontline... Show more

 • Promoted

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsToronto, ON, CA
Remote
Full-time

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more

 • Promoted

Bilingual Customer Support Agent — French/Spanish

The Nationwide GroupMarkham, York Region, CA
Full-time

A financial services organization is seeking a Bilingual Customer Service Agent fluent in French or Spanish and English.This entry-level role involves processing appraisal requests, ensuring custom... Show more

 • Promoted

Open Source Enterprise Sales & Alliances – Colombia (Remote)

CanonicalToronto, ON, CA
Remote
Full-time

A leading software development firm is seeking a Spanish-speaking Open Source Enterprise Sales representative to drive partnerships and build relationships.Ideal candidates will have a strong under... Show more

 • Promoted

Bilingual Helpdesk (Japanese)

INT TechnologiesToronto, ON, CA
Full-time

This position is needed for either Sterling, VA or San Jose, CA.Must know keigo! Long term contract.Front Tier Customer Support resolving basic to intermediate technical issues for customers primar... Show more

 • Promoted

Work-from-Home Bilingual Call Agent

MCIToronto, ON, CA
Remote
Full-time

Elevate your career with MCI as a Work-from-Home Bilingual Call Agent! Use your English and French skills to deliver top-notch customer support.This remote position offers you the chance to engage ... Show more

 • Promoted

Bilingual Client Support & Analytics Specialist

AutoTrader.caToronto, ON, CA
Temporary

A leading automotive marketplace in Toronto is looking for a Bilingual Client Support Specialist for a one-year temporary position.You'll provide essential customer support, acting as a primary con... Show more

 • Promoted

Remote Customer Service Agent with Bilingual Proficiency

ConcentrixToronto, ON, CA
Remote
Full-time

Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Show more

 • Promoted

Remote IT Sourcer & Prospecting Specialist

Jobs for HumanityToronto, ON, CA
Remote
Full-time

A Canadian IT consultancy firm is seeking an IT Sourcer to support their recruitment pipeline.This remote role focuses on sourcing and prospecting IT consultants through LinkedIn and other platform... Show more

 • Promoted

Bilingual Customer Resolution Specialist

The Home DepotToronto, ON, CA
Full-time

Une entreprise de vente au détail cherche un spécialiste en résolution de problèmes pour gérer les questions clients via divers canaux.Le candidat doit posséder un minimum de 3 ans d'expérience en ... Show more

 • Promoted

Remote Bilingual IT Recruitment Specialist for Public Sector Positions

Exposant 3Toronto, ON, CA
Remote
Full-time

Elevate IT recruitment with expertise in public sector roles.As a Bilingual IT Talent Acquisition Specialist, you’ll manage full-cycle recruitment while improving processes and ensuring candidate s... Show more

 • Promoted

Bilingual Customer Support Specialist

Quantum Management Services Ltd.Markham, York Region, CA
Permanent

Bilingual Customer Support Specialist.Hybrid - 3 days in office / 2 days remote.Provide bilingual phone and email support.Process orders accurately and follow through to resolution.Assist new custo... Show more

 • Promoted

Senior Application Support (TRIRIGA/IWMS) – Bilingual

Rubicon PathToronto, ON, CA
Full-time

A leading tech firm in Toronto seeks an Application Support Specialist - Senior.This role involves providing support for the ECIS project team, addressing user inquiries, managing help desk tickets... Show more

 • Promoted

Bilingual (English/Spanish) Business Analyst

DawninfotekToronto, ON, CA
Full-time

IT consulting team that partners with major financial institutions, investment firms and government sectors.We have been dedicated to delivering cutting-edge consulting services and recruiting all ... Show more

 • Promoted

IT Specialist

WasayalToronto, ON, CA
Full-time

The IT Specialist will help maintain and provide day-to-day IT systems-related support, ensuring optimal performance of servers, end-user systems, applications software, and networks is available 7... Show more

 • Promoted

IT Client Account Manager

International Financial Data Services (IFDS)Toronto, ON, CA
Permanent

Department: International Account Management.With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology ... Show more