Receptionist

Job Description

Job Description

Receptionist/Administrative Assistant - Elevate Your Career at Downtown AutoGroup!

Do you thrive in a customer-focused environment? Are you passionate about delivering exceptional guest experiences? Then this is the perfect opportunity for you! Downtown AutoGroup, is seeking a detail-oriented and enthusiastic Receptionist/Administrative Assistant to join our dynamic and fast-paced environment at one of our innovative dealerships at Downtown AutoGroup’s revolutionary Autoplex! We’re changing the way people buy cars – be a part of it! Take a look at our unique approach and see for yourself!

Why we need you

As the first point of contact for our dealership, the Receptionist/Administrative Assistant plays a key role in ensuring a smooth, professional, and positive experience for all visitors and clients. This position is perfect for someone who thrives in a fast-paced environment, loves interacting with people, and has a passion for the automotive industry.

Here's what you'll be doing

You will be the welcoming face of our dealership, playing a key role in establishing an outstanding experience for each guest from the moment they walk through the door. You will be responsible for managing front-desk operations, supporting administrative functions, and providing exceptional service to customers in person and over the phone. This role is pivotal in maintaining an organized and friendly environment, ensuring smooth operations within our dealership.

Key Responsibilities:

• Front Desk Management:

  • Greet and welcome customers, ensuring a warm and professional reception.
  • Answer and direct incoming calls in a courteous manner, managing multi-line phone systems.
  • Manage customer inquiries, schedule appointments, and direct clients to appropriate departments (sales, service, finance).
  • Maintain the cleanliness and organization of the reception area, ensuring it reflects the high standards of the dealership.

• Administrative Support:

  • Provide administrative assistance to various departments, including sales, service, and finance.
  • Assist in maintaining customer databases, updating records, and inputting data accurately.
  • Handle clerical duties such as filing, photocopying, scanning, and completing licensing documentation.
  • Assist with preparation of reports, documentation, and communications as needed.
  • Coordinate incoming and outgoing mail, packages, and deliveries.

• Customer Service Excellence:

  • Be the dealership’s ambassador, providing customers with information about services, promotions, and vehicle inventory.
  • Assist with customer check-in for service appointments, ensuring a smooth hand-off to service advisors.
  • Monitor and follow up on customer inquiries to ensure timely and effective resolution.
  • Respond to email inquiries and follow up with customers regarding appointments and services.

• Appointment and Scheduling Management:

  • Maintain and manage the dealership’s calendar for meetings, appointments, and test drives.
  • Coordinate customer service appointments, vehicle deliveries, and sales meetings.

• General Office Tasks:

  • Assist in organizing dealership events, meetings, and other special functions.
  • Handle any additional tasks or projects as requested by management.

You need these qualifications

• Previous experience as a receptionist, administrative assistant, or in a customer service role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Understanding of the importance of providing an exceptional customer experience to both internal and external customers
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
• A friendly, professional demeanor with a customer-first attitude.
• Ability to work independently as well as part of a team.
• Positive attitude and a willingness to take initiative.
• High school diploma or equivalent.

It would be nice if you

• Have previous experience in the automotive industry.
• Have additional education or certifications.
• Have a Valid Ontario G Driver’s License with no demerit points

What we offer

• Impactful Work: Every day presents new challenges and opportunities to make a difference.
• Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
• Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
• Competitive Pay: Attractive salary.
• Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
• Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
• Positive Work Environment: Be part of a supportive and friendly team that values your contribution.

Apply Now!

If you're a proactive individual who enjoys interacting with customers and keeping things running smoothly, we'd love to hear from you. We're excited to hear your story!

This is an in-person role.

Downtown AutoGroup is anequal opportunity employer committed to creating an inclusive and accessible environment for all employees. We'd be happy to provide reasonable accommodations to help you apply - just email us at .

Join us at Downtown AutoGroup in revolutionizing the automotive service experience!

All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.