Corporate Director of Operations

Manga Hotel Group is a Canadian company involved in the acquisition, development and management of high-quality residences and hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt and Intercontinental Hotels Group. Currently, Manga Hotels owns and operates 34 hotels with over 6000 rooms across Canada and in the United States, 18 food and beverage outlets and 5 residential properties with several new properties and developments in the pipeline. As Manga Hotels continue to expand, we are actively seeking talented individuals to join our growing team.

As Corporate Director of Operations, you will play a pivotal role in driving operational excellence, ensuring guest satisfaction, and overseeing revenue and sales at our hotels.

Responsibilities

• Deploy knowledge of Hilton, Marriott, IHG and/or Hyatt systems to optimize operational processes and workflows to maximize efficiency, reduce costs, and improve productivity across various departments, including front office, housekeeping, food and beverage, and maintenance.
• Consistently and proactively measure hotel performance (sales, revenue, market share, GSS, GOP, Accounts Receivable, STR (RGI), and online reviews) to ensure each hotel exceeds its target goals.
• Ensure all hotels are meeting brand guidelines for service, quality, and training.
• Follow and promote the organization’s policies, philosophies, and procedures and effectively articulate and present the organization’s vision and values.
• Conduct regular property visits and monitor and review overall performance, overseeing daily hotel operations.
• Collaborate with the finance team to set and achieve financial goals, monitor key performance indicators, control expenses, and drive revenue generation to achieve profitability targets.
• Be responsible for the overall revenue, sales, and operational performance of the hotels assigned to you.

Qualifications

• Significant experience in hotel operations, preferably with Hilton, Marriott, Hyatt and/or IHG.
• A minimum of five years’ experience managing regional operations in the hotel industry.
• Strong knowledge of the full-service hotel industry, including an understanding of industry trends and best practices.
• Familiarity with hotel property management systems and other relevant software.

Job Type: On-site, Full-time

Benefits: Extended health care

Schedule: Monday to Friday

Location: Etobicoke, ON M9W 6L2