Technical Account Manager

Job#: 3042570

Job Description:

Technical Account Manager

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Account Manager with 3-5 years in a similar role with a strong holf on API payloads, experience working with SAS solutions and a technical background to place at our client.

Start date: ASAP.

Office Location: Toronto

Hybrid: preferred on weekly basis

Technical Account Manager — Enterprise Solutions

Overview

The Technical Account Manager (TAM) is the owner of operational health and post-launch technical delivery for a portfolio of enterprise retailers. You will monitor performance, troubleshoot complex issues across Instacart and partner systems, drive root-cause resolution, and build proactive strategies that measurably improve product outcomes. You sit at the intersection of R&D, account teams, and retailer technical stakeholders — translating between all three to keep the solution running well and getting better.

About The Job

● You will own the end-to-end technical health of a portfolio of enterprise retail partners, monitoring well-defined metrics and intervening before issues become escalations

● You will investigate and drive closure on adverse technical issues — identifying root causes across Instacart platform, partner integrations, and real-world operational factors

● You will develop deep expertise in Instacart's enterprise products and platform internals: how they work, where they break, and what levers exist to improve outcomes

● You will build and maintain thorough knowledge of each portfolio retailer's integration architecture, vendor ecosystem, and business context

● You will serve as the technical liaison between R&D, ETS, Solution Architecture, CSM, and retailer engineering teams, coordinating across all parties to effect resolutions

● You will leverage observability tools, data warehousing, and analytics to build dashboards, monitors, and reports that arm cross-functional teams with actionable insight

● You will develop and execute proactive strategies — learning from resolved issues to anticipate, prevent, and quantifiably reduce adverse outcomes over time

● You will communicate complex technical problems with precision and clarity to mixed technical and business audiences, both internal and client-facing

About You

Minimum Qualifications

● You have 5+ years of experience in a technical account management, solutions engineering, or technical consulting role, ideally in SaaS or platform environments

● You have strong fundamentals in integration architectures: REST APIs, authentication protocols, ETL, message queues, async patterns, error handling, and failure recovery

● You have hands-on experience with logging, monitoring, and observability tooling — and

the ability to build complex dashboards and custom metrics

● You have demonstrated ability to troubleshoot across distributed systems, working from symptoms to root cause across multiple teams and codebases

● You have experience managing complex enterprise accounts across multiple stakeholder points of contact, with high partner satisfaction

● You are proficient in SQL or capable of using AI tools to build datasets and queries for analysis

● You have a track record of translating technical findings into clear, actionable narratives for both engineering and business audiences

Preferred Qualifications

● Deep domain expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog systems

● Familiarity with SaaS/cloud architectures: multi-tenancy, containerization, CI/CD, infrastructure-as-code

● Understanding of the grocery retail or e-commerce ecosystem, including in-store operations and last-mile fulfillment

● Experience working with or within a platform company's partner/integration ecosystem

● Exposure to protobuf/gRPC in addition to REST

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

Hourly Range: $$

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.