Help Desk Technician

Job Description

As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.

Technical hardware/software support

• Provide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.

User Administration

• Account administration
• File administration
• Account policies

Miscellaneous

• Helpdesk database administration and maintenance.
• Desktop deployment and life-cycle services
• Technical procedural documentation
• Configuration and Asset management
• Incident and Change management
• Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
• Contributes to the development and implementation of the departmental strategic plan
• Other duties as required

Qualifications

• Information Technology Degree or Diploma required
• Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunications
• Industry standard technical certifications (MCP/A+) preferred
• Excellent verbal and written communication skills
• Proven business analysis and problem solving skills
• Proven superior customer service skills
• Proficient with the Windows suite of operating systems and Microsoft Office product line required
• Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
• Knowledge of LAN environment preferred
• Proven technical writing/documentation skills preferred
• Must be able to work flexible hours as needed
• Must be able to meet the physical demands of the position
• Satisfactory employment and attendance record required

Additional Information

Hours: Monday to Friday - 7.5 hour day shifts (Hours are subject to change based on operational needs)

Salary: $31.409 to $36.205 per hour

Date posted: March 24, 2026

Internal applications due by: March 31, 2026

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.