Technical Support Engineer

Job#: 3028166

Job Description:

Technical Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.

Start date: ASAP.

Location: Toronto/hybrid

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Our Client’s team focuses on improving overall catalog quality and expanding product selections. As a Catalog Analyst, you will become the expert on their catalog systems and how data flows through different pipelines and storefronts. You’ll leverage your technical aptitude to ensure the timely resolution of complex issues with the catalog and storefront, diagnose root causes, and identify long-term solutions to recurring issues.

You’ll leverage your customer-facing skills to build and maintain a collaborative and productive relationship with our retailers. You will serve as a trusted advisor to our retailers by ensuring a smooth launch on the platform, assessing ongoing storefront health, and identifying areas of opportunity. You’ll partner internally across functions to launch the retailers and identify opportunities to drive platform adoption and retailer growth. You will be a personable communicator who enjoys having a customer-facing role and solving technical challenges.

Your day to day…

• Review audit reports and resolve errors to ensure the integrity of data

• Verify and classify products that directly affect customer experience

• Assist with daily tasks and special projects to improve the speed to support retailers and internal process, working cross functionally as needed

• Identify and troubleshoot any inconsistencies or issues with the team; work closely with Product & Engineering to identify and resolve ongoing issues

• Working with catalog systems, identify underlying root causes, resolving immediate issues, and proposing long-term system improvements

• Triage high volume of tickets effectively across functions while meeting SLA standards

• Perform storefront audits and QA

You have…

• 2+ years working in system analysis, technical support or similar positions • Experience in troubleshooting and conducting root cause analysis

• A high level of organization and attention to detail

• Knowledge in JIRA, Zendesk, or similar ticket management systems – SQL experience is a strong asset

• Ability to translate technical concepts to a non-technical audience

• Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts

• Strong problem-solving skills and ability to think creatively about solving problems • Solutions oriented and results-driven

• Ability to manage multiple projects simultaneously with shifting priorities and constant deadlines

• Sound judgment and discretion with sensitive data

• Must be comfortable with ambiguity

• Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)

Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.

• Role Type: Technical Support Engineer
• Location: Ontario/hybrid
• Hourly Range: $ -$

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.