System Support Analyst II

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: System Support Analyst II
Location: Montreal, QC H4S 1S1
Duration: 24 Months
Job Type: Temporary Assignment
Work Type: Onsite

Job Description:

Summary:

• Install, configure, and support an organization's local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system.
• Responsible for monitoring network to ensure network availability to all system users.

Education/Experience

• Associate degree in computer related field required.
• Bachelor degree in computer science preferred.
• 2 to 4 years experience required.

Skills and Competencies:

• Verbal and written communication skills.
• Problem solving skills.
• Customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to identify, interpret and evaluate system and network requirements.
• Knowledge of computer hardware and software as it related to LAN/WAN.

Major Job Duties and Responsibilities:

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor and maintain email applications or virus protection software.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Perform other duties as assigned.

TekWissen Group is an equal opportunity employer supporting workforce diversity.