Senior Director, Customer & Sales Engagement

The opportunity

Senior Director, Sales & Customer Engagement
Location: Montreal or Toronto
Hybrid - 3 days on site

Teva Canada is looking for a dynamic Senior Director to lead our Generics Sales and Customer Engagement business across the country. In this key leadership role, you will manage the Generics Sales organization and Customer Operations including customer service, demand planning, sales analytics, and sales force effectiveness.

As part of the Canadian Leadership Team, you will collaborate closely with internal teams (marketing, supply chain, finance) and directly oversee a team of ~50 across, fostering a culture of performance and continuous development. Reporting to the Country General Manager, this role requires a combination of strategic vision and operational expertise to drive customer engagement and business growth.

How you’ll spend your day

• Strategic Leadership: Set strategy, develop and execute plans to grow generics retail sales, drive engagement and enhance customer operations, including service, demand planning, and analytics.
• Cross-functional Collaboration: Work closely with internal functions to ensure alignment on strategies, objectives and customer needs.
• Team Management: Lead, mentor, and develop a team of ~50, with a focus on the national retail sales and corporate accounts groups, delivering business critical business analytics and reimage customer engagement models.
• Target Setting: Set sales goals, monitor performance, and drive initiatives to achieve revenue growth and successful product launches

Your experience and qualifications

• Bachelor’s degree (MBA preferred).
• 10+ years of sales leadership in pharmaceuticals (preferably generics), with strong knowledge of the Canadian retail pharmacy market.
• Progressively evolving leadership experience managing functions in one or more relevant area business area (marketing, product management, customer service, supply chain etc.).
• Strong strategic and operational skills, with a proven ability to lead cross-functional sales teams and drive business success and innovation.
• Proven ability to lead large teams, manage budgets, and drive change.
• Up to date knowledge of current and emerging technology and data within the industry and understands its implications from a competitive standpoint.
• Excellent communication skills; bilingual in French & English preferred. Knowledge of English is required for this position to communicate with clients, partners and internal teams located outside of Quebec.

How We'll Take Care of You

At Teva Canada we provide a rewarding and collaborative work experience, with career growth and development opportunities for employees, in a safe and caring environment! Beyond base pay, Teva also offers a comprehensive suite of wellness and benefits programs tailored to role and employment type, that continue to rank among the best in our industry! Our competitive offerings are designed to provide flexibility, security, and meaningful choices, empowering employees to thrive both personally and professionally throughout their journey with us.

As part of our commitment to well-being, employees may have access to:

• Teva Canada’s choices Benefit Plan including Health, Dental, Disability, Life Insurance
• Employee Assistance Program & Virtual Health Programs
• Retirement Savings Programs
• Employee Stock Purchase Plan (ESPP)
• Time for yourself or those you care about, through paid time for Vacation, Wellness days, Care/Sick days, Teva Days and Volunteer Days
• Education Assistance Program
• Recognition programs such as Employee Service Awards
• Employee Discounts
• And much more!

More exciting details on the specific total rewards offerings to be provided at the offer stage depending on the position and employment type hiring for. This position will fill a current vacancy and Teva Canada may use an artificial intelligence (AI) system to assist with the initial screening and evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all final decisions in this process are made by a member of the hiring team.