Support Engineer - DevOps ProductsTargeted Talent • Burnaby, BC, Canada

Support Engineer - DevOps Products

Targeted Talent • Burnaby, BC, Canada

30+ days ago

Job type

Full-time

Job description

Job Description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description :

Providing effective customer service to customers using in-depth knowledge of company products
Collaborate with other teams to meet and exceed customer service expectations
Troubleshoot installation and testing problems across multiple programming languages and build environments.
Help customers find product solutions.
Escalate issues to Support Manager based on the severity of the issue
Update user documentation.
Providing excellent customer service and product knowledge to maintain customer satisfaction.
Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills :

Strong knowledge of development technologies including : .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, Python

Strong development skills including; Test automation, Mobile and Web development testing methods

Knowledge of Operating Systems and App Support for : Windows, iOS, Linux, SQL, HTML5

Knowledge of Integrations such as : Jira, Jenkins, Teamcity, Selenium WebDriver

Stong knowledge of support process related to ticket tracking tools including any like Salesforce, Zendesk

Knowledge of and hands-on experience with remote troubleshooting technologies

Strong written, verbal and presentation skills

Strong problem solving and analytical skills

Strong ability to work independently and within a team

Ability to multi-task across multiple products within different technology platforms

English and German fluency both written and spoken, English required, English / German preferred

Ability to work an 8 hour shift within the business hours of CEST

Required Experience :

2 years development experience with an emphasis on application testing and scripting

2 years experience in a customer facing role with a SaaS software / application development company

1 year experience with technical documentation writing

Create a job alert for this search

Product Engineer • Burnaby, BC, Canada

Similar jobs

Dev Support Engineer

Motorola Solutions • Vancouver

Full-time

Motorola Solutions is a global company focused on people, delivering critical communications, video security and command center technologies that support public safety agencies and enterprises.We a...Show more

Last updated: 12 hours ago • Promoted • New!

Linux DevOps Engineer — Automation & On-Prem Systems

Global Relay • Vancouver

Full-time

Join a forward-thinking company that has set the standard in enterprise information archiving.This role offers an exciting opportunity for a motivated Linux System Administrator to work on innovati...Show more

Last updated: 30+ days ago • Promoted

Senior DevOps Engineer

ResponsiveAds, Inc. • Vancouver, BC, Canada

Full-time

ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x.With our strong growth in ...Show more

Last updated: 30+ days ago • Promoted

Support Engineer II

Apex Systems • Vancouver

Full-time

Job Description# Support Engineer II • Provide technical support to corporate employees via chat, phone, email, and ticketing systems. Diagnose and troubleshoot end-user computing issues across Windo...Show more

Last updated: 10 days ago • Promoted

DevOps Engineer

LOD Technologies Inc. • Vancouver, BC, Canada

Full-time

We’re building the future of energy-intelligent compute where high-performance computing meets real-time energy optimization. Our products power flexible data centers and AI workloads across N...Show more

Last updated: 30+ days ago • Promoted

DevOps Engineer

Swim Recruiting • Vancouver, British Columbia, Canada

Temporary

Devops Engineer role with an enterprise organization investing majorly into technology.Global enterprise organization.On site work environment in Vancouver, 3-4 days a week in office.We’re su...Show more

Last updated: 30+ days ago • Promoted

Release DevOps Engineer

Scanline VFX • Vancouver

Full-time

Get AI-powered advice on this job and more exclusive features.This range is provided by Scanline VFX.Your actual pay will be based on your skills and experience — talk with your recruiter to learn ...Show more

Last updated: 30+ days ago • Promoted

Senior DevOps Engineer

NEXL Pty Ltd • Vancouver

Full-time

We’re scaling our Product & Engineering organisation and expanding our Sydney hub, and we’re looking for our next Senior DevOps Engineer who wants to shape the reliability, scalability, and securit...Show more

Last updated: 10 days ago • Promoted

DevOps Engineer

A-CX • Vancouver, BC, Canada

Full-time

Salary : $99,327 $122,892 CAD / year.A-CX is a software design and development partner for progressive companies, delivering innovative services through dedicated teams and customized solutions.Spec...Show more

Last updated: 30+ days ago • Promoted

DevOps Engineer

Sony Pictures Imageworks • Vancouver

Full-time

Get AI-powered advice on this job and more exclusive features.Sony Pictures Imageworks is located on the unceded traditional territory of the Musqueam, Squamish, and Tsleil-Waututh First Nations.We...Show more

Last updated: 10 days ago • Promoted

DevOps Engineer

Bally's Intralot • Vancouver, BC, CA

Full-time

Join INTRALOT as a DevOps Engineer.At INTRALOT, we shape the future of gaming through innovation and technology.Our global presence, diverse culture, and dynamic teams set the foundation for a peop...Show more

Last updated: 16 days ago

DevOps Engineer

Zepp • Vancouver

Full-time

At Zepp Health, innovation meets wellness to redefine what's possible in health, fitness, and wellness through our groundbreaking Amazfit smartwatches and wearable technologies.Since our inception ...Show more

Last updated: 12 hours ago • Promoted • New!

Support Engineer - DevOps Products

Targeted Talent • Richmond, BC, Canada

Full-time

Support Engineer – DevOps Products.If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you ...Show more

Last updated: 30+ days ago • Promoted

Azure DevOps Engineer

LTIMindtree • Richmond, British Columbia, Canada

Full-time

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan...Show more

Last updated: 2 days ago • Promoted

Senior DevOps Engineer, Gaming Infrastructure

Code Wizards Group • Vancouver

Full-time

A leading gaming infrastructure company seeks a Senior DevOps Engineer to support and enhance multiplayer games.The role involves working closely with game studios, providing technical guidance, an...Show more

Last updated: 30+ days ago • Promoted

DevOps Engineer (On-Site)

Offworld industries • New Westminster, BC, Canada

Full-time +1

Offworld) is the independent studio behind the successful military first-person shooter game, Squad.Offworld was formed in 2014 by more than 15 developers who had worked together on the well-known ...Show more

Last updated: 30+ days ago • Promoted

Senior DevOps Engineer (6-month Contract)

Spring Financial Inc. • Vancouver, BC, Canada

Full-time +1

Salary : Competitive compensation : $72$77 / hour (approximately $150,000$162,000 annualized, based on full-time equivalent). Spring Financial is a Canadian financial technology company focused on makin...Show more

Last updated: 24 days ago • Promoted

Cloud Escalation & Post-Sales DevOps Engineer

Fortinet • Burnaby

Full-time

A leading cybersecurity company in Canada is seeking an experienced individual to troubleshoot virtualization issues and collaborate with support teams. The ideal candidate will have expert knowledg...Show more

Last updated: 10 days ago • Promoted