Support Engineer - DevOps Products

Job Description

Job Description

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team!

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.

Job Description :

• Providing effective customer service to customers using in-depth knowledge of company products
• Collaborate with other teams to meet and exceed customer service expectations
• Troubleshoot installation and testing problems across multiple programming languages and build environments.
• Help customers find product solutions.
• Escalate issues to Support Manager based on the severity of the issue
• Update user documentation.
• Providing excellent customer service and product knowledge to maintain customer satisfaction.
• Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills :

Required Experience :