Job Description
The National Service Manager directs all activity of an assigned service territory. Is responsible for directing new product installation, on-going maintenance and emergency service of our current installed base, and delivering world-class customer satisfaction while rapidly growing a profitable service business within the assigned territory. Other required activities include developing and leading a solid service team, developing and executing a strategic business plan. The Service Manager will also work closely with a dynamic sales team and manage the performance and relationship with the Company’s subcontractors. The Service Manager is responsible for setting the tone of great customer service, monitoring the functionality of equipment and machinery, and ensures that service personnel perform duties in accordance with Gemsys policies and standards. The Service Manager also develops goals for subordinates, makes real-time decisions and provides reporting to senior management. He/she manages contractual obligations with customers, and ensures daily tasks are met within customer contractual SLA (Service Level Agreements). He/she works closely with other team members within the department and interfacing departments. Leads by example
Responsibilities:
Responsible for the day to day operations and profitability for assigned territory and team of Service Technicians and sub contract partners.
Responsible to manage all inbound service and support requests, preventative maintenance schedules and other repair activities in assigned territory.
Responsible for vendor and Gemsys Technical relationship. New product introduction and training. Manufacturers warranty repair/replacement process availability of parts supply. Working with sales on sourcing strategy and pricing.
Coordinate and supervise activity between the Service Center, Field and Inside Service Technicians
Responsible for helping to expand the support network by creating and maintaining relationships with sub contractor partners, dealers and external support channels.
Establishes performance measures, goals, objectives and priorities for staff to provide technical direction, set project priorities, and ensure department activities are completed on time
Reviews and administers contracts, agreements and/or leases to ensure service is in compliance with contract specifications, and to verify the accuracy of invoice figures using the actual contracts and invoices
Monitor Technical Support call reports/logs, e-mail, queue (call center), and cases for performance to SLAs and overall department productivity and improvement opportunities
Works closely with other team members within the service organization to ensure continuous improvements with Service and Support Program Deliverables.
Ensures the integrity of the customer databases, including reporting and tracking of maintenance and service activities, relevant customer information, and necessary follow-up on maintenance and service activity performed.
Drive business growth, promotion of service offerings, understanding customers’ needs and finding ways to deliver upon and/or exceed customer expectations.
Steers the development of new contract options, and support opportunities for development of additional service products
Act as a liaison between Technical Support and Sales & Procurement reporting high priority and critical bugs/issues
Coordinates department budget and directs the procurement of supplies, services, and equipment to ensure the budget plan is adequate to meet the department's commitments and to ensure the budget is not overspent
National Service Manager
Canada
Full-Time Position
3 Weeks Vacation To Start
Heath, Dental & Wellness Benefits
Not sure where to start?
bottom of pageNational Service Manager • Oakville, Ontario, CA
National Procurement Specialist – responsible for managing building maintenance and leading procurement initiatives across Canada’s Contract Logistics network.The role focuses on indirect and capit... Show more
Reporting to the National Account Manager, this position is responsible for the supervision of the Customer Service staff and all activities that contribute to new customers and the retention of cu... Show more
Xediton is a privately-held specialty pharmaceutical company located in Oakville, with a focus on meeting the needs of patients, physicians and partners.For more information, please visit www.Sales... Show more
Be a leader as the Key National Account Manager with Refresco, a top global beverage provider.Drive strategic growth and innovation in the retail sector with our team.Your role will focus on enhanc... Show more
Posted Wednesday, June 24, 2026 at 5:00 AM.The Next Level of Fire & Life Safety Leadership.With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badge... Show more
Our future National Account Manager will be responsible for developing new business opportunities for our transportation services across Western Ontario.You'll need to be at the Mississauga termina... Show more
At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana.Our employees around the world work... Show more
National Sales Manager – Consumer Packaged Goods.Are you a high-energy, results-oriented sales professional who thrives on building relationships and closing deals? Curtis International Ltd.Nationa... Show more
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated profes... Show more
We provide innovative electrical solutions and equipment for the industrial, residential and commercial sectors.Mississauga Branch, Rexel Canada.National Category Manager – Distribution.Organize an... Show more
National Manager, Event Fundraising.Breakthrough T1D is seeking an inspiring and strategic leader to serve as.National Manager, Event Fundraising.In this role, you will drive the growth and impact ... Show more
National Account Manager (Walmart).At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.If you love c... Show more
Strategic HR Business Partner | People & Culture Leader | Rotman MBA ‘27 Candidate | CHRP Candidate | Aligning People & Business Strategy for Growth.The Service Manager is responsible for the compl... Show more
A fast-growing power solutions company in Mississauga is seeking a Strategic National Account Manager focused on business development in the data center, utilities, and mining sectors.The ideal can... Show more
IN Client Management Full Time Mississauga, ON Hybrid $100,000 - $120,000 CAD per year.Concord National LLP is a leading Canadian food brokerage with over 50 years of experience helping brands grow... Show more
Join a purpose-driven, Canadian-owned company—The exclusive manufacturer and distributor of Castrol branded lubricants in Canada, one of the world’s most recognized brands.Step into a high-impact l... Show more
Get AI-powered advice on this job and more exclusive features.Renin is currently seeking a qualified individual to fill a Retail Account Manager position.This position will work with Renin Account ... Show more
National Account Manager (NAM).The candidate will accomplish this by creating strategic initiatives with C‑Suite level decision makers/influencers within targeted account and through implementing t... Show more
Elevate your career as a Senior National Account Manager and lead strategic growth at Mohawk Industries.This role requires a blend of relationship management and sales expertise.As a vital contribu... Show more
Step into a National Account Manager position with Kidde Canada, based in Vaughan.Focus on managing key retail accounts and enhancing our market presence through strategic initiatives.You will repo... Show more
