Senior Business Analyst - UX

Senior Business Analyst - UX

On behalf of our client in the Government Services Sector, PROCOM is looking for a Senior Business Analyst - UX.

Senior Business Analyst - UX – Job Description

• Determine and make recommendations for the best qualitative and quantitative user-centered research methodologies to identify business needs and direct business areas through the optimal UX process

• Lead research activities that explore problems and opportunities for improvements, identify scope and priorities, gather sufficient data, and guide the following steps

• Lead discovery research sessions, interviews, and activities to inform UX design decisions

• Create user research and usability testing plans that spans every stage of service design up to the launch of a live application, including next phases for improvements

• Conduct and lead moderated and unmoderated usability testing sessions

• Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards

• Create user journeys, personas, process flow diagrams, surveys, and other appropriate artifacts to facilitate discussion and engagements

• Analyze quantitative data with qualitative data to help drive product and design decisions.

• Demonstrate and present the results of user research for executives

• Define performance metrics, analyze performance, find helpful data insights, and identify areas that need improvement

• Work collaboratively with user experience designers, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process

• Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects

• Be a self-starter. Take initiatives and drive projects from beginning to end

• Mentor and assist business analysts and UX designers as needed

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs

• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements

• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Senior Business Analyst - UX – Mandatory Skills

• 4+ years of UX research experience

• Solid experience conducting qualitative and quantitative research to identify needs, pain points and workflow analysis throughout an Agile development process

• Experience with using data analytics to identify UX research findings

• Experience in developing user personas, journey maps, service design blueprints, information architecture diagrams and other design artefacts as suits the needs of your project or product team

• Experience in planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts

• A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs

• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

• Experience in Leading and conducting business analysis in order to assess client’s business problems/opportunities and document the business requirements

• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

Senior Business Analyst - UX - Nice to Have Skills

• Knowledge and understanding of Information Management principles, concepts, policies and practices

• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions

• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs

• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements

• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Senior Business Analyst - UX - Assignment Start Date

ASAP – 5 months to start

Senior Business Analyst - UX - Assignment Location

Toronto, ON – Work Hybrid