Location: Flagship Boutique (in Yorkville)
Reports to: Operations Manager
Contract: Permanent, Full-Time
Your role @ Chanel:
As part of the Heart of House team, the Sales & Stock Support will support the Flagship boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times.
What impact you can create at Chanel:
CUSTOMER SERVICE & ADMINISTRATIVE:
Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office.
Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
Prepare packaging and assist with gift wrapping parcels as needed
Accurately document messages and deliver to Fashion Advisors on a timely manner
Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times
BACK-OF-HOUSE
Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.)
Execute after-sales tasks
Ensure inventory integrity and organization at all times
BOUTIQUE SUPPLIES:
Ensure that back-office areas are kept clean and tidy at all times
Ensuring Cash and Wrap stations are prepared and stocked Prepare packaging and assist with gift wrapping parcels as needed
What you will bring to the role:
Successful experience of at least 1-3 years in retail operations and/or stock experience.
Knowledge of shipping and receiving;
Customer service oriented;
Detail oriented; excellent organizational skills;
Excellent verbal and written communication skills;
Comfortable working with different departments and teams;
Fluent English, second language is a plus
You are energised by:
A fast-paced work environment
Making a visible contribution to the success of a team
What you would gain from this experience:
The opportunity to work with a fun, creative and passionate brand;
The opportunity to support and contribute to the back of house and support with boutique openings.
Competitive base salary: $55k annually + bonus
Benefits at CHANEL:
CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.
Sales & Stock Support • Toronto
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