Desktop Technician
On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician.
Desktop Technician – Job Description
When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there
You act as the single point of contact for all technology related issues
Provide supervised systems level support for production endpoint systems, as well as development systems
This support comprises of technical assistance to users, resolution and prevention of problems in a production environment and systems level software installation and updates
You will also act as a technical liaison with other departments for assistance with implementing new projects
Managing customer issues, resolving them directly or engaging internal resources to do so
Ability to be hands-on during mid to complex project deployments into production
This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity
You have a passion to ensure that all tasks are completed within a timely manner and all tasks are being logged through our ServiceNow ticketing system
Empathetic and can portray an accurate sense of urgency and professionalism when interacting with customers
Sharing information and collaborating with members of the team to find innovative solutions
Tasks vary from troubleshooting to being a liaison to different groups and business lines
Desktop Technician – Mandatory Skills
3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment
3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment
2+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS
Ability to demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking, Mobile Devices, & Printers
Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)
Possess excellent organizational skills to manage multiple complex initiatives
Excellent verbal and written communication skills
Excellent and proven customer service focus record
Able to work with minimum supervision and in collaboration with a large team
Strong relationship and people-oriented skills
You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors
Post-secondary degree in computer science or in a relevant field of study
Desktop Technician - Nice to Have Skills
Previous Banking/FI Experience an asset
Desktop Technician - Assignment Start Date
ASAP – 12 months to start
Desktop Technician - Assignment Location
Toronto, ON – Work Onsite
Desktop Technician • Toronto, Ontario, Canada
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