Capital & Maintenance Program Analyst

Expected Salary Range: $90810 - $113512 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Responsible for the effective business operations associated with Streetlighting Capital, Operating and Maintenance programs. Responsibilities include: managing the complete life cycle of capital projects, third party projects or maintenance programs from project issuance to closure. This role will include schedule development & maintenance, data gathering, data analysis, identifying gaps and trends as well as producing reports related to the Streetlighting Capital, Operating and Maintenance Work Programs. The incumbent will develop processes, procedures and tools to ensure governance and compliance in the delivery of the work program. The Analyst will also develop databases and automated reports to assist leaders and external stakeholders in the efficient and effective management of the capital work programs and provide support to the ongoing responsibilities of the Streetlighting group.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Responsible for project support including complex analytics, reporting, reviewing and processing invoices, project change requests and tracking spending versus budgets.
• Identifies gaps and trends and performs analyses to determine root causes and develops recommended solutions in line with business and operational goals.
• Gathers data, performs complex data analysis and creates reports while ensuring accuracy of data.
• Leads and participates in process improvement initiatives as well as process mapping activities in support of departmental continuous improvement programs.
• Creates and maintains sophisticated reporting applications, forms, and customized databases.
• Performs periodic analysis and monitoring of detailed operations data for the purposes of quality assurance.
• Performs detailed analysis of gaps and trends for various programs and portfolios.
• Provides strategic insights and recommendations to senior management based on comprehensive data analysis and trend identification.
• Develops and implements advanced analytical models to support decision-making processes.
• Responsible for preparing customer quotations and ensuring invoicing is up to date with customers.
• Participates in pre and post construction meetings to ensure safety management and adherence to standards and quality, schedule attainment and resourcing.
• Works closely with assigned third-party auditor to ensure compliance with all required processes and procedures and follows-up on any issues hindering the progress of projects.
• Assists the Manager with establishing and measuring contractor performance (including non-conformance reports, compliance to Toronto Hydro practices/policies/standards), identifying issues and solutions to close gaps as required.
• Responsible for project closure, including final project cost true-ups and project cost accruals.
• Coordinates workflows for Toronto Hydro’s streetlighting maintenance inspection program with an eye on improving and/or automating the process. This includes tracking the issuance and return of project folders, material ordering, and maintenance scheduling.
• Liaises with internal and external stakeholders to assist in the successful coordination and delivery of program execution.
• Supports the development of rate applications to the regulator including, preparation of narratives, assisting with responses to interrogatories and supporting witness preparation needs related to Streetlighting Capital/Maintenance Execution Work Programs.
• Participates in corporate wide initiatives to support overall business strategy.
• Performs additional duties as assigned

REQUIREMENTS:

• Bachelor degree in Engineering, Business Administration, Business Technology, Analytics or related field.
• Three (3) to Five (5) years of experience in project management including data analysis, gap analysis, reporting results, process improvement, identification of areas for improvement and development of new initiatives.
• Models’ customer focused behavior in all actions and decisions, particularly when interacting directly with customers.
• Advanced working knowledge in MS Office including Excel, PowerPoint, Visio and Project.
• Experience using and developing processes in project management tools, such as, ClickUp, Jira or a similar tool.
• Exposure to ESRI ArcGIS or similar Geospatial Information Systems (GIS) is desirable.
• Excellent communication and presentation skills.
• Project Management Professional (PMP) designation is an asset.
• Excellent analytical and business solution development skills, including the proven ability to function effectively in a dynamic environment.
• Able to develop Key Performance Indicators (KPI) and Balanced Scorecard to track/monitor progress of different aspects of a business.
• Able to proactively flag At-Risk areas of business based on analysis of data and KPIs.
• Knowledge of process design and re-engineering techniques.
• Experience using data integration tools, such as, Alteryx.
• Awareness of project/program management processes, principles and methodologies.
• Advanced knowledge of writing SQL queries to support data analytics, including strong understanding of database structures.
• Creative, innovative, forward thinking, takes initiative.
• Good understanding of business issues and challenges, specifically in a customer service environment.
• Ability to develop dependable feedback systems and tracking.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.