Data/Process Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for a Data/Process Analyst.
Data/Process Analyst – Job Description
Working on inquiries via phone and e-mail- they have to meet SLAs and think quickly on their feet
Accuracy is very important
Investigation is very important
Very good customer service skills
Ability to balance or multi-task
Any knowledge of registered products and any tax knowledge
Tax Production:
Support and assist in the generation of ad hoc queries, reporting of statistical trending based on inquiries received by the Helpdesk.
Generate various Tax slips and filings with CRA as required and provide Partners with necessary calculations related tax financial information
Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met
Support and assist in the production of various tax products (i.e. T5s, T5008s, T3s, contribution slips etc.), gathering of income payment data, and tax information for Tax reporting.
Process Optimization:
Drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies.
Analyze current state processes and perform root cause analysis for any breaks and gaps in process, including but not limited to:
Finding Data integrity or quality issues
Independently drive change and solutions for all identified root causes
Take a risk-based approach in applying innovative solutions to unique problems in differing lines of business and tax products
Liaise and drive change between multiple stakeholders (Technology, Business Architecture, Operations, Wealth Business lines etc.)
Recommend and summarize improvements to Management and senior leadership
Data/Process Analyst – Mandatory Skills
Data literacy, process optimization, data technology tools
Intermediate-Advanced Level Excel: write macros, VBA, formulas, manage data, able to find easier way to complete work, creativity and willing to learn
Strong verbal and listening skills are essential for this position in providing support and legendary service to our business partners
Data integrity issues and fix data, provide recommendations
Drive continuous improvements and perform root cause analysis (find data integrity issues, identify outdated processes and technology used)
1-3 years' work experience in analytical roles (data analysis, Operations Analyst, data validation, reporting, and analytics techniques)
A general understanding of Banking Operations and interest in financial services
Data/Process Analyst - Nice to Have Skills
Bilingual - English/French
Data/Process Analyst - Assignment Start Date
ASAP – 12 months to start
Data/Process Analyst - Assignment Location
Toronto, ON – Work Hybrid
Data/Process Analyst • Toronto, Ontario, Canada
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