Sr. Technical Desktop Analyst

Job Title: Sr. Technical Desktop Analyst
Location: Toronto, ON
Type: 12 month Contract
Starts: Immediately

Our client currently has an opening for a Technical Analyst (Deskside support) to work as part of a team providing Lotus Notes Ver. 7 or 8 password resets, ID admin work, PC, Laptop and BlackBerry (BES) support to approximately 2000 end users.

Note: Client will consider cross training on Lotus Notes if all other skills/experience criteria are met however……candidates must still have a minimum of recent basic working experience with Lotus Notes as a user in an Enterprise environment at the very minimum to be considered.

Must Have Skills:

-Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience is desired
-Experience working in a mixed Unix/Windows environment (AIX, Windows
2003/2007/2008/2010, Active Directory
-Windows Office Suite proficient
-Strong hands on knowledge of Break Fix: Software/Hard Drives/Peripherals
-Good understanding of basic network protocols: TCP/IP
-Knowledge of WiFi technology
-Client and BES – Blackberry hand held device, VPN remote user support
-PC/Laptop Hardware troubleshooting and repair
-Proficient in imaging technologies: RIS/Image X, WDS etc
-Excellent customer service skills – experienced at providing deskside support at the
executive level with strong presentations skills

Education/ experience

-Minimum 3 year College diploma or University degree in a technology related discipline

-MCSE, MCP, A+ industry certifications preferred

-5 to 7 years experience in PC support & Networking

-Recent Lotus Notes (Ver. 7 or 8) password resets, ID Administration experience

-Experience providing support to Senior Executives
-Supervisory experience is a nice to have

-BlackBerry support experience required (client and BES)

-Ability to work in a very fast paced environment and make frequent work re-prioritization decisions

-Excellent customer service, communications & presentations skills, recent experience working within all levels across the organization in a fast paced Enterprise environment

-Professional, dynamic and career minded with a strong work ethic