IT Analyst IV - Technical Support

We are seeking a highly accomplished IT Analyst IV - Technical Support for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a Level 3 application support, operational stability, and system performance capacity, specializing in PEGA application platforms, cloud environments, and database infrastructure.

As an intermediate-to-senior technical analyst, you will bridge the gap between core business applications, system integration points, and stakeholder operations. Operating within a hybrid work model, you will lead incident triage, perform root-cause analysis, optimize system performance, and automate support tasks. This position is ideal for a skilled PEGA support authority with a strong technical background in SQL, cloud infrastructure, and microservices architectures who can ensure high availability and application integrity.


Location: Toronto, ON

Assignment Type: Hybrid (2 days per week onsite, up to 4 days as required)

Contract Duration: 6-month contract

Advantages
High-Impact PEGA Focus: Drive Level 3 application support, performance tuning, and capacity management for core PEGA solutions.

Modern Cloud Stack: Deepen expertise in cloud platforms (Azure preferred), microservices architectures, and SQL databases.

Automation & Efficiency: Utilize PowerShell, Python, or JavaScript scripting to automate support workflows, bridge operational gaps, and enhance system stability.

Balanced Hybrid Model: Enjoy a flexible working structure combining collaborative onsite teamwork in Toronto with remote work flexibility.

Responsibilities
Support enterprise applications and database infrastructure to meet service level standards while minimizing operational risks.

Partner with internal and external stakeholders to drive production environment stability, performance tuning, and capacity management.

Lead all phases of application support and incident resolution, including issue identification, data gathering, root-cause assessment, escalation, and documentation.

Conduct deep-dive problem determination, analyzing functional, security, integration, and operational requirements.

Develop custom automation scripts using PowerShell, Python, or JavaScript to address support gaps and simplify operational maintenance.

Identify and resolve data, cross-capability, and cross-release issues affecting application and database integrity.

Follow established change management procedures, ensuring thorough testing, sign-offs, and post-implementation monitoring.

Participate in disaster recovery planning, definition, testing, and operational readiness reviews.

Set up and maintain database and application monitoring to ensure continuous availability targets are met.

Provide technical guidance to functional teams on technology trends, architecture guidelines, and support processes.

Qualifications
Core Requirements & Technical Stack
PEGA Support Experience: Minimum 8+ years of dedicated application support experience focusing on PEGA platforms.

Cloud & Microservices: Solid understanding of cloud infrastructure (Azure preferred) and modern microservices architectures.

Scripting & Automation: Hands-on scripting experience using PowerShell, Python, JavaScript, or related automation languages.

Database & SQL: Strong understanding of relational databases and complex SQL queries.

Education: Undergraduate degree in Computer Science, Information Technology, or a related discipline is preferred.

Preferred Experience & Assets
PEGA Certifications: Official PEGA professional certifications are considered a strong asset.

Financial Services Context: Prior experience working within a bank or financial institution is nice to have.

Soft Skills & Professional Attributes
Communication: Excellent written and verbal communication skills to interact effectively with internal and external partners.

Problem Solving & Analysis: Superior analytical capabilities and critical thinking skills to troubleshoot complex system failures and data issues.

Summary
If you're interested in the "IT Analyst IV - Technical Support" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.