Talent.com
McDonald's
Guest Experience LeaderMcDonald's • Scarborough, Ontario, Canada
Guest Experience Leader

Guest Experience Leader

McDonald's • Scarborough, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Guest Experience Leader

We are more than just your local restaurant. We are a collection of hardworking small-business owners.
Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

  • Access to education and skills development opportunities that take you further
  • A total rewards package that includes discounts, incentives, and recognition perks
  • Flexible schedule that suits your needs
  • A safe, respectful and inclusive workplace
  • Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day


The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

  • Showcasing your passion for people by anticipating guest needs and providing a bit of surprise and delight by taking a proactive approach to caring for them.
  • Inspiring, supporting, and guiding your team to deliver a guest experience that blurs the line between restaurants and quick service restaurants.
  • Connecting with guests and answering their questions about our food and our brand, and making them feel valued at all touchpoints.
  • Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity.
  • Making McDonald's about more than just our awesome, crave-worthy food. To make it an experience that delights and builds a strong relationship with our guests.


Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You understand that service is about making a connection. A smile, an extra hand, even an empathetic nod can make all the difference in someone's day. It's genuine, and it's at your core. You're a people person through and through. Making someone's day better, makes your day better.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald's history. In 1967, the first McDonald's Canada opened in Richmond, B.C. and we've been growing with our communities and serving quality food at great a value ever since. Today, McDonald's Canada is proud to be one of the world's leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Posting type:

Create a job alert for this search

Guest Experience Leader • Scarborough, Ontario, Canada

Similar jobs

Store Experience Lead - Beauty Studio & Services - C$54,800 - C$68,500 A Year

Luxury RetailerNorth York, Canada
Full-time

Oversee a beauty, skin, and fragrance studio for a luxury retailer, managing daily operations, staff training, and client experience.Requires 2-4 years of similar experience. Show more

 • Promoted

Customer Experience Specialist

Isolocity QMSToronto, ON, CA
Full-time

We are a growing B2B SaaS company seeking a Customer Experience Specialist with experience in Quality Assurance processes, particularly within software-based systems.Isolocity provides quality mana... Show more

 • Promoted

Experience Specialist

COMPASS GROUP CANADAToronto, ON, CA
Full-time

The salary range for this position is $58,000 to $63,000.Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity.In addition to base salary, ... Show more

 • Promoted

Director, Events & Guest Experience - Bc Place Stadium - C$120,000 - C$140,000 A Year

BC Pavilion CorporationToronto County, Canada
Full-time

Lead the Events & Guest Experience team at BC Place Stadium, focusing on planning, execution, and enhancing the guest journey for world-class events.Drive strategic initiatives and manage finan... Show more

 • Promoted

Customer Experience Lead at Knix

KnixToronto, ON, CA
Full-time

Lead exceptional customer interactions at Knix as a Customer Experience Lead.This role is centered on fostering an uplifting and confident shopping atmosphere.In your role, you will use your leader... Show more

 • Promoted

Lodge Sales & Guest Experience Specialist

Rodd & GunnToronto, ON, CA
Full-time

A premium retail brand in Toronto is seeking a team member to assist in maximizing sales and ensuring exceptional customer service.The role requires close cooperation with the Lodge Manager and Ass... Show more

 • Promoted

Guest Services Team Leader Role

Germain HôtelsToronto, ON, CA
Full-time

Elevate guest experiences at Germain Hotels as a Guest Services Supervisor, specializing in personalized service for all guests, including VIPs.This leadership role emphasizes team support and serv... Show more

 • Promoted

Kitchen Leader: Accelerated Leadership Program

JOEY Restaurant GroupToronto, ON, CA
Full-time

A leading restaurant group in Toronto is seeking a Kitchen Leader to lead a high-performing team in a dynamic environment.The position focuses on team development, operational excellence, and maint... Show more

 • Promoted

Retail Team Lead - Hospitality-Driven Guest Experience (Flexible Hours)

MonosToronto, ON, CA
Full-time

A sustainability-focused travel brand is seeking a Team Lead for the Retail Experience team in Toronto.The ideal candidate will have 2-4 years of retail or hospitality experience, strong leadership... Show more

 • Promoted

Lead

Arc'teryx EquipmentToronto, ON, CA
Full-time

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience.You are... Show more

 • Promoted

Executive Director, Guest Experience Management

Furever Pawradise Inc.Toronto, Ontario, Canada
Full-time

Executive Director, Guest Experience Management.The Executive Director of Guest Experience Management is a senior leader responsible for ensuring a seamless, welcoming, and positive experience for ... Show more

 • Promoted

Front Desk Experience Lead — Wellness Clinic

MediumRichmond Hill, York Region, CA
Full-time

A modern physical therapy company in Canada is seeking knowledgeable Front Desk Associates to provide exceptional service while managing the clinic's schedule and operations.Candidates should have ... Show more

 • Promoted

Retail Store Lead - Customer Experience & Growth

Club MonacoToronto, ON, CA
Full-time

A leading lifestyle brand in Toronto is hiring an Assistant Manager to enhance customer service and operational integrity while contributing to financial growth.The ideal candidate will have at lea... Show more

 • Promoted

Pet Store Leader: Elevate Experience & Results

PetSmartRichmond Hill, York Region, CA
Full-time

A leading pet retail company is seeking a Retail Store Manager in Richmond Hill.This role involves overseeing store operations, leading associates, and ensuring excellent pet parent service.Candida... Show more

 • Promoted

Customer Experience Leader

IndigoToronto, ON, CA
Full-time

Indigo is a physical and digital place inspired by books, ideas, beautifully designed lifestyle products, and the creative people who make it all happen.We believe in real books, living life fully ... Show more

 • Promoted

Retail Experience Lead

Friendly StrangerToronto, ON, CA
Full-time

Posted Wednesday, August 5, 2026 at 6:00 AM.Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery Dis... Show more

 • Promoted

Customer Experience Champion

Farm Boy Inc.Toronto, ON, CA
Full-time

A leading grocery retailer in Toronto is looking for dedicated team members to enhance the customer shopping experience.You will deliver excellent service, maintain product displays, and ensure cle... Show more

 • Promoted

Guest Experience Manager

Earls Kitchen + BarToronto, ON, CA
Full-time

Our ideal candidate has a commitment to teamwork and a desire to learn and grow.The Guest Experience Manager at Earls is first and foremost a guest-facing role.The GEM role is all about Guest relat... Show more

 • Promoted

Experienced Store Director Enhancing Sales and Guest Experiences

Tiffany & Co.Toronto, Ontario, Canada
Full-time

Elevate a luxury retail environment as a Store Director focused on extraordinary client connections.Drive sales performance and inspire an exceptional team culture through innovative, client-centri... Show more

 • Promoted

Customer Experience Representative

Indigo-Books-Toronto, ON, CA
Full-time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ... Show more