General Manager - Food & Beverage Outlets

Job Description

General Manager - Food and Beverage Outlets

We are seeking a dynamic and results-driven General Manager to lead the Jetside Lounge, Globe@YVR, In Room Dining and Banquet operations at the Fairmont Vancouver Airport.

The ideal candidate will be a passionate leader with a proven track record in driving revenue, Brand and LQA standards, and fostering a luxury service culture.

As General Manager, you will play a pivotal role in ensuring the success of the hotel's Venues by overseeing day-to-day operations, developing training programs on delivering exceptional guest experiences, and supporting the overall growth of the establishment.

What you will be doing :

Team Leadership and Development :

• Work in partnership with Jetside, Globe@YVR, In Room Dining and Banquets to execute flawless operation
• Recruit, train, and mentor, ensuring a positive and motivating work environment, ensuring a guest-centric mindset
• Conduct performance evaluations and provide constructive feedback
• Empower and support colleagues to resolve guest issues promptly

Revenue Generation :

• Develop and implement innovative strategies to drive revenue and maximize profitability, while collaborating with the marketing team to create promotions and social events
• Ensure forecasting accuracy and strategies to strive to achieve financial budget, analyze reports, find growth areas, optimize sales
• Implement effective cost control measures of all food, beverage, labor and operating expenses

Leading Quality Assurance Standards :

Uphold the highest standards of excellence, as set by the Brand and LQA

Sustainability, Health, and Safety Compliance :

• Actively participate in the Fairmont Sustainability Program, Food Safety Committee and determine department-specific action items
• Maintain strict adherence to health and safety regulations, ensuring a safe and clean environment for both guests and staff implementing best practices related to food handling, sanitation, and workplace safety

Qualifications

Your experience and skills include :

• Minimum of 3 years of experience in a senior management role within a luxury restaurant or hotel setting
• Entrepreneurial mindset with strong interpersonal and problem-solving abilities
• Proven track record in driving revenue and achieving financial targets
• Strong understanding of LQA standards and a commitment to delivering exceptional guest experiences
• Excellent leadership and communication skills, with the ability to inspire and motivate a diverse team
• Exceptional attention to detail and a passion for maintaining high standards in all aspects of the restaurant's operation
• Ability to work effectively with programs including Microsoft Office, Open Table, Opera and Silverware
• Adept at problem-solving, decision-making, and conflict resolution
• Knowledge of the local culinary scene and trends
• Must possess and maintain valid Serving It Right certification
• Bachelor's degree in hospitality management, business, or a related field is preferred

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS