Senior Software Engineer - AIOps

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Senior Software Engineer to join our diverse, customer-centric technology company and be a part of our AIOps team.

As part of the AIOps team, you will work on expanding our scalable and flexible event processing platform enabling new and exciting use cases while maintaining the quality and consistency of the features our customers benefit from today.

As a Senior Back-end Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community.

We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves!

Do you relish the opportunity to design, build, and run mission-critical applications? Do you want to get the attention of hundreds of thousands of engineers and technology leaders around the globe 24 / 7 so they can fix problems?

Yes? Then read on to find out more about what makes PagerDuty a great place to be an Engineer!

Key Responsibilities

• From day one, you’ll be designing, coding, testing, and shipping APIs, backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.
• Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
• We test in production, so you’ll be involved in planning and running experiments where we deliberately stress our systems to find weaknesses and fix them proactively.
• With 10,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
• You will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.
• You will be participating in an on-call rotation and triaging / addressing production issues as they arise.

Basic Qualifications

• At least 4 years of development experience overall.
• You have a strong track record of building backend services and solutions that are secure, highly reliable, and scalable
• Solid experience with at least one modern programming language such as Java, Elixir, Python, Ruby, Scala etc
• Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.
• Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity & inclusion.

Preferred Qualifications

• Have significant development experience working on customer-facing and web-based systems involving real-time data.
• Experience with agile (scrum, kanban, lean) delivery methodologies.
• You are comfortable with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach, and collaborate with the rest of the team to build / test elegant solutions.
• AWS experience.
• Favor regular, incremental delivery over perfection.
• You are a confident decision-maker.
• You have the desire to stay ahead of the latest industry trends and technologies, a track record of sharing contributions to the wider engineering community, and a commitment to continuous learning.
• Strive for continuous learning and improvement for themselves and their teams.

The base salary range for this position is 123,000 - 180,000 CAD. This role may also be eligible for bonus, commission, equity, and / or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.

Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills / competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.