Client Services and Program Coordinator

Overview

Job Title : Client Services and Program Coordinator

Reports to : Program and Communications Manager

Oakville Meals on Wheels (OMoW) was established in 1976 and has been proudly delivering care, connection, and community through a volunteer-based meal delivery service. When our volunteers deliver meals to our clients, they are also delivering peace of mind to families knowing their loved ones are taken care of and compassion to clients through conversation and connection.

Our Mission : With the support of its volunteers, OMoW enables independent living by providing equitable access to nutritious meals and opportunities for social interaction while ensuring physical and emotional well-being.

Our Vision : Everyone, regardless of age, ability, health, income or living circumstances, lives in an inclusive community where they are well-nourished, safe, and connected and are able to live independently with dignity.

Our Core Values : Caring, Responsiveness, Commitment, Feedback, Respect, and Integrity.

Responsibilities

• Provide front-line client service by answering phone and mail inquiries from all clients and prospective clients.
• Assess and determine eligibility of a client’s participation in OMoW’s programs.
• Collect intake information and support ongoing file and data management for all clients and their caregivers.
• Create daily delivery routes for hot meal deliveries, frozen meal deliveries including weekly packaging of frozen meals.
• Responsible for the Frozen Food and Soup Program
• Provide coverage for team members during absence or vacation.
• Deliver meals, as required for any last-minute deliveries or if volunteers have missed items.
• Key contact and user of the organization’s database management systems.
• Assist with special projects, as required.

About you / Qualifications

To apply, send your cover letter and resume to info@oakvillemealsonwheels.com.

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