Service & Account Coordinator

Immediate opening Service & Account Coordinator

About us

Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems. Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island. Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians. We are committed to the longevity and successful training and career development of all of our staff. Join us today!

Office is located in Burnaby (near Brentwood Skytrain Station)

Job brief

We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.

Job responsibilities

Overall support for sales, dispatch & administrative team

Maintain customer database

Lead generation and cold calling

Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships

Employee onboarding

Customer and safety portal management

New and existing customer procurement preparation

HVAC/R & Plumbing repair quotations & proposals

RFP/RFQ preparation

Mechanical takeoffs, RFIs, Schedules, Closeout documents

Account management

Account retention

Event planning

Key qualifications

Diploma, degree or relevant industry experience

Technical aptitude

Positive, upbeat

Is team oriented, team experience

Have strong emotional intelligence, analytical and problem solving skills

Customer service experience a plus

You have excellent verbal and written communication skills

You have proven time-management and organizational skills

You are a self-starter

You are able to work in a fast-paced environment, the ability to handle stressful situations, work under pressure with tight deadlines

You are computer savvy

You have a keen attention to detail