Immediate opening Service & Account Coordinator
About us
Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems. Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island. Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians. We are committed to the longevity and successful training and career development of all of our staff. Join us today!
Office is located in Burnaby (near Brentwood Skytrain Station)
Job brief
We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.
Job responsibilities
Overall support for sales, dispatch & administrative team
Maintain customer database
Lead generation and cold calling
Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
Employee onboarding
Customer and safety portal management
New and existing customer procurement preparation
HVAC/R & Plumbing repair quotations & proposals
RFP/RFQ preparation
Mechanical takeoffs, RFIs, Schedules, Closeout documents
Account management
Account retention
Event planning
Key qualifications
Diploma, degree or relevant industry experience
Technical aptitude
Positive, upbeat
Is team oriented, team experience
Have strong emotional intelligence, analytical and problem solving skills
Customer service experience a plus
You have excellent verbal and written communication skills
You have proven time-management and organizational skills
You are a self-starter
You are able to work in a fast-paced environment, the ability to handle stressful situations, work under pressure with tight deadlines
You are computer savvy
You have a keen attention to detail
Service & Account Coordinator • Burnaby, BC, Canada
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