If you are energized by building operational systems from the ground up, leading high-stakes consumer journeys, and scaling a fast-paced organization, this could be an exceptional opportunity.
This role will be responsible for strengthening operational infrastructure, improving performance across key stages of the service journey, and supporting the organization’s growth objectives.
What our client has to offer :
- Competitive base salary
- Equity participation and performance-based incentives
- Comprehensive health and wellness benefits
- Flexible vacation policy
- Opportunity to join a mission-driven, high-growth organization
Responsibilities :
Lead end-to-end operational execution, ensuring strong conversion, predictable cycle times, and consistent quality across all marketsDesign and refine scalable, compliant workflows for consumer origination and transaction managementImplement automation-first processes and collaborate with technical teams to enhance operational efficiencyBuild and maintain real-time dashboards and performance metricsRecruit, train, and develop a lean, high-performing operations team as volume increasesChampion the consumer experience from initial engagement through closing, ensuring clarity, trust, and responsivenessEstablish feedback loops to inform strategic and operational decision-makingPartner closely with cross-functional teams including capital, underwriting, legal, product, and technologyIdentify operational constraints and proactively implement solutionsQualifications :
5+ years of experience building and scaling consumer-facing operational systems, ideally within a fast-paced or regulated environmentDegree in business, engineering, analytics, or a related field. That being said, the real priority is experience, not credentials.Strong decision-making skills and comfort operating in ambiguityAnalytical mindset with fluency in operational dataDisciplined approach to processes in high-stakes environmentsHands-on leadership with high ownership and low egoClear communicator across technical and non-technical audiencesMission-driven with a commitment to expanding access to housingThrives in a demanding, high-growth settingAdditional Details :
This posting reflects an active vacancy within our client’s organization. Qualified candidates are encouraged to apply. We thank all applicants, though only those selected for further consideration will be contacted.
To be eligible for this role, you must be legally able to work in Canada or the United States.
Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.
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