Retail Store Manager | Banff

Job Description

Job Description

Please note, applications for this role will be reviewed starting the week of January 5, 2026. Thank you for your patience and interest in Rocky—we look forward to connecting with you in the new year.

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth   — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 15 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Retail Store Manager is responsible for the day-to-day operations of their store, ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue, customer engagement, and employee performance so their location performs to its maximum potential. The store, the team and the experiences within reflect the culture and values of Rocky, always.

This is a permanent full-time position working 40 hours per week.

What you'll be doing

• Consistently leading by example : demonstrating personal customer service and selling skills aligned with Rocky's service standards and expectations
• Ensure the growth and development of a local customer base by engaging with the community, sourcing opportunities to further build brand awareness and generally finding ways to share the good word about Rocky
• Address customer concerns and complaints readily and with intent to exceed what's expected
• Lead and motivate the store team and consistently set the example of demonstration and living by the Rocky’s core values
• Coach, guide and genuinely connect with the team, providing consistent and thoughtful feedback
• Ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
• Report quality issues in a timely manner and ensure all products on sales floor meet our brand standards for quality and presentation
• Ensure profitability of the store location through management of all controllable aspects
• Lead the store in all sustainability efforts and initiatives
• Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you?

What's in it for you?

Application

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