Position Summary
Reporting to the Manager, Operations, the Assistant Operations Manager is responsible for the assisting with management, profitability, and day-to-day operations of Gordon Ramsay Steak.
Equipped with a demonstrated track record in providing exemplary customer service and a background in the hospitality industry, this individual will consistently deliver an exceptional dining experience and achieve a high level of guest satisfaction.
This position assists with ensuring adherence to all policies and procedures, motivating others and leading by example and fostering a safe and welcoming work environment for all team members.
Key Accountabilities
- Provide hands on leadership and development to Gordon Ramsay Steak front of house staff
- Directing the day-to-day activities of the Gordon Ramsay Steak front of house team
- Ensure proper cash handling procedures are followed
- Assist with maximizing the revenues of our Gordon Ramsay Steakhouse while minimizing front of house operating costs
- Liaise and communicate effectively with team members, back of house staff and the restaurant management team
- Develop and cultivate Great Experiences and Memories with all stakeholders (guests, ownership and team members)
- Assist in contributing to the overall company goals, initiatives, and objectives
- Manage time and attendance records
- Manage the performance of front of house team
- Ensure compliance with licensing laws, health and safety and other statutory regulations
- Actively participate in the recruitment and onboarding of team members, and in department meetings
- Performs other duties as assigned
Education and Qu alifications
- Minimum 2 years’ experience as food and beverage operations management in a premium restaurant or establishment
- Post-secondary education in culinary and / or hospitality management or suitable combination of education and experience an asset
- Serving It Right Certification or the ability to obtain a Serving It Right Certification
- Proven ability of driving the profitability of Food & Beverage operations
- Demonstrated ability to lead by example and mentor a team
- Able to work under pressure, multi-task and meet multiple deadlines while maintaining high customer service levels and a positive presentation
- Proven interpersonal service skills, organization skills to plan time effectively, and work without direct supervision
- Excellent interpersonal and verbal communication skills
- Computer literacy in MS Office required with financial analysis experience an asset
- The ability to successfully pass a criminal record check through the Gaming Policy Enforcement Branch
- Strong working knowledge of Micros and Squirrel systems
Work Environment Considerations
- Regular office, restaurant or casino environment, standing or walking for long periods of time and non-traditional work hours.
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