Associate Field Service Representative (Victoria)

Work Flexibility : Field-based

Work Flexibility : Field-based

Service Area : Victoria, BC

Shift : Monday Friday, varying hours dependent upon customer needs

Travel percentage : 50%

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes.

Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Wh o We Want :

Dedicated achievers . People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.

Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvements across the business.

What You Will Do :

The Associate Field Service Representative conducts analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

In this role, you will troubleshoot problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution.

Additionally, you will assess product needs in accordance with customer specifications and act as local on-site representative to the customer's organization.

Additional responsibilities may require you to :

• Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols.
• Complete fault isolation and maintenance of equipment at account locations.
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up.
• Provide post sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
• Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers.
• Maintain an accurate inventory of Stryker equipment and parts.
• Travel up to 50% of the time to any other Province or Territory within Canada for Field Service calls, or customer training or daily backfill of other technical duties.

What You Need :

• Post-Secondary Diploma in process (Technical School in Mechanical, Electronics, or Electrical preferred) or equivalent experience
• Valid driver’s license and outstanding driving record
• University Degree
• Background from a Technical School in Mechanical, Electronics or Electrical Background

Travel Percentage : 50%